Tesha Lucas Email & Phone Number

Raleigh, Nc, Us

I directly and indirectly supported key operational initiatives for CO-OP. I partnered with various operations to execute process improvement initiatives that positively impact key operational metrics such as cost, quality, risk and compliance.•Led and coached “Management by Fact” (MBFs) process end-to-end. •Championed process transformation through identifying, prioritizing, and implementing improvement opportunities to align with strategic objectives of retention, revenue, and Earnings before interest, tax, depreciation and amortization (EBITDA).•Assisted in designing operational dashboards and data representation methods for various business units.•Facilitated cross-functional conversations to support metric development and reporting maturation. •Developed and refined CO-OP key performance indicators (KPIs) inclusive of target performance. •Performed root cause analysis to identify key drives and develop business insights.

Raleigh-Durham, North Carolina Area

I was tasked with analyzing and improving the daily processes for one of the First American lien release operations, whose primary client was Bank of America. I instrumentally supported the operations’ transition from Bank of America to the First American Mortgage Solutions (FAMS) production environment during the divestiture period. I was also a key contributor in the successful transition to the live FAMS application deployment at the end of November. •Assessed and provided feedback to the overall change management strategy for incorporating existing processes into the new FAMS work environment. •Championed and lead the enhanced design of the borrower mail state matrix, which captured various document procurement elements for approximately 890 United States counties.•Collaborated with process owners to conduct operational reviews to summarize process pain points/bottleneck, recommending process improvement opportunities for recorded release reconciliation, borrower mail reconciliation, and document imaging. •Co-facilitated collaborative sessions with managers and support staff to operationalize processes for migration to FAMS application.•End-to-end responsibility for the vendor accounts receivable cycle, including invoice validation, invoice order reconciliation, exception review, payment approval, and submission to Finance.•Researched over 500 duplicate production requests on revenue billing files to ensure accuracy and maximize revenue generated.•Evaluated operation’s adherence to borrower mail compliance for 22 state requirements and Bank of America statutes.

Raleigh, Nc

I was promoted to the Process Design Consultant role to identify and lead strategic Lien Release initiatives to increase process efficiency, resulting in increased production. The primary objectives centered on project management of self-identified and/or audit-identified issues remediation, as identified in through internal and external assessments and through process gap analysis. I also provided operational support for the ReconTrust organization. •Documented and mapped business processes for future state as part of divestiture transition.•Re-engineered borrower mail process for North Carolina Lien Release site, creating a SharePoint to track loan-level data records, which resulted in 65% increase in process efficiency. •Coached 15 employees and process owner on redesigned processes to ensure adherence to best practices and maximize production. •Managed creation of Lien Release employee scorecard in tandem with capacity model to monitor and optimize production for 14 different processes.•Using preliminary analysis, developed comprehensive project management plans for 6 initiatives, including capturing deliverables, milestones, target dates, owners, dependencies, communication plan. Presented project management plan and project data to senior management and key stakeholders. •Participated in exam management routines for over 40 audits, exams, and/or reviews. •Completed 12 regulatory change gap assessments for 2 business operations, escalating gaps for resolution to ensure 100% compliance. •Collaborated with Risk and Compliance partners to review and complete annual operational risk assessments.•Evaluated third party document procurement/retrieval vendor by generating monthly scorecard to measure 4 Key Performance Indicators for the service provider.

Raleigh-Durham, North Carolina Area

I provided diverse support functions for 4 different operations, ensuring alignment with line of business strategies. I coordinated self-identified project initiatives and acted as the liaison between the business and Legal, Risk, and Compliance partners. I generated ad-hoc reporting to support assessment of Key Performance Indicators and other metrics. I served as the process owner of the vendor invoice reconciliation process. •Facilitated annual and bi-annual business recovery plan live testing exercises for Global Business Continuity and Recovery for 2 business operations and 1 support team.•Partnered with 2 legal vendors to close gap discovered during annual Servicemember Civil Relief Act (SCRA) assessment. •Designed and implemented Level Two (L2) electronic recording for NC Lien Release, expediting return of recorded documents to within 72 hours and reducing operational expenses by eliminating 20% of mail-related costs. •Developed and directed issues management project plan to ensure adherence to target dates with a 95% on-time completion rate. •Conducted root cause analysis of quality and rejection trends, identifying that over 22% of incoming rejects were associated with incorrect fee calculations. •Collaborated with 5 Vice President-level managers to execute Business Process Maturity (BPM) activities for Lien Release, Assignments, Mortgage Electronic Registration Systems (MERS), and Consumer Financial Protection Bureau (CFPB) operations.

I provided administrative support to the Principal Architect, Executive Director of NC Business Development, NC Design-Build Project, and Principal Interior Designer ranging from extensive calendar management, scheduling meeting, expense reporting, travel arrangements, accounts receivables, accounts payable, and office management responsibilities. Using my excellent communication skills, I interacted with all levels of management and staff, as well as outside clients and vendors.•Created office support training manual to document all the daily office functions with step-by-step instructions. •Assisted Architecture and Design-Build groups with project bid process, including comparing vendor bid. •Requested Purchase Order, Purchase Requisitions, and Change Orders for the Design Build department. Tracked all purchasing-related changes in master matrix. •Created American Institute of Architects (AIA) contracts, change orders, and miscellaneous forms used between Architect and Owner or Consultant.•Created client invoices to generate revenue on monthly basis. •Generated hardware and door schedules for architectural projects using AutoCAD.

I assisted Mortgage Loan Officers with processing all incoming residential loan applications through direct and indirect channels. I communicated with sales agents, vendors, third party partners, and internal staff via email, phone, and/or in person. I handled customer contact as it pertained to the processing and closing of the loan. I reviewed required loan documentation and helped submit complete loan packages to Underwriting for approval.•Reviewed initial mini mortgage application for completeness and 100% accuracy before setting up initial mortgage file.•Procured and securely stored credit reports for potential buyers and buyers under contract for pre-qualification purposes.•Assisted examiners and auditors by providing requested documentation.•Maintained accurate Home Mortgage Disclosure Act (HMDA) information reported to Housing and Urban Development (HUD) and other governmental agencies for 100% compliance. •Participated in weekly pipeline meeting and documented updates on loans in pipeline to ensure timely closing of home. •Assisted the Assistant Branch Manager with daily activities, including basic office management activities

Master Of Arts - Ma, Health Education, 4.0

I completed and defended an original master's thesis as part of graduate requirements. I also presented qualitative research as part.

Bachelor Of Arts - Ba, Psychology, 3.73

Activities and Societies: Phi Sigma Pi, Resident Adviser, Orientation Counselor, WolfCamp Counselor, Molly Hays Glander Sexual Assault.