Inside Sales Representative:-Cold call potential clientele-Schedule and set meeting for myself; maintained personal calendar using Microsoft Outlook-Held designated meetings and present SinglePlatform to clientele using Powerpoint presentation-Documented details notes during interview/meeting process using SalesForce-Sent meeting confirmations and after meeting follow up email-Scheduled orientation for clients with their designated Account Manager-Followed sales cycle to hit daily and monthly goal; scheduled twelve meetings daily; held 5-7 meetings on average, close 1 meeting daily and maintained an average of over 230 minutes talk time with over 100 leads touched-Achievements: 200% of training goal for AugustSales Development Representative:-Cold call potential clientele-Schedule and set meetings for sales executives; maintained sales executive calendar using Microsoft Outlook-Provided detail orientated notes to sales executive for set meeting using SalesForce- Followed sales cycle to hit daily and monthly goal; scheduled twelve meetings daily, maintained a high talk time of over 200 minutes with 180 leads touch-Achievements: 90% of goal April, 95% of goal May and 110% of goal June; received a $100 gift card for highest percentage of meeting held with an average of 230 minutes of talk time for July; graduated from SDR to ISR

-Cold call potential clientele-Sell meetings and product to clientele; set meetings for sale executive-Send follow up emails and appointment reminders to clientele-Acquired knowledge of Salesforce

-Assisted clientele with event planning for corporate and personal events and provided the ideal sailing experience for clients; http://www.manhattanbysail.com/-Managed events using VenueBook booking system and Microsoft Excel -Worked exclusively with the captain and crew of each vessel to ensure all requests and sail requirements were met -Submitted and confirmed all catering and bar orders -Sent all prospective clients a quotes, contracts and payment options based on options discussed via the phone and/or email -Worked within the means of the clientele’s budget -Collected all payments in advance for private events and followed up with clients with outstanding balances-Delivered quality customer service and answered any questions regarding the company and weather policies-Achievements: Increased sales by almost 50% with an acquired profit of over $650,000

Reservation Agent: -Performed basic clerical duties and booked incoming reservations received via email, phone and fax-Received customer complaints and performed conflict management-Informed customers of cancellations-Responsible for opening and closing the office -Provided detailed and accurate directions to each vessel -Monitored the weather radar to track pending inclement weatherMobile Ticket Booth Agent:-Responsible for arriving to the marina prior to the departing sail -Meet, greet and check in customers-Handled cash and credit card transactions for last minute bookings and collected vouchers and other payment forms for third party resellers-Issued boarding passes, drink tickets and open bar bracelets