Film and Television career club i currently attend:Partake in one to one sessions with my mentor to increase the chance of obtaining work experience in the industry

Working in a fast environment, where outstanding customer service standards need to be met Working in a team at the front of store providing entertainment to welcome customers into the store Working under timed conditions in the grotto to ensure smooth operation daily Conveying an Elf full of character to bring Magic throughout the christmas period thus making children smile

• Researched and contacted local events parties that were undergoing, to gain authorisation to interview members. • Thought of and wrote down relevant questions for the upcoming interviews. • Interviewed members about their events, this was then shortly broadcasted via radio and television via the director. • Touched base with the director, who then would inform me of potential clients that were available to interview. • Remained on standby in order to telephone potential clients if needed by the director’s announcement.

PROMOTED TO SUPERVISORWorking closely with and encouraging staff to meet targets within the stores guidelinesHaving the responsbility to open and close the store-ensuring all areas are immaculate and the systems are closed correctly Assisting with staff cashier errors and other errors to ensure transactions are correctSharing ideas with staff to boost outstanding customer service and enhance customer experienceHaving the ability to meet mangerial targets within store i.e how much money needs to be made. Conducting interviews and ensuring choice is made by company standards.

Working under pressure in a fast paced environmentWorking in a team to ensure each customer has a satisfied visit aswell as maintaining cleanlinessWorking with time to ensure every cinema screen is operating correctly Delivering outstanding Customer service

Worked in 02 arena and Twickenham under the same company:Handling queries Working under pressure in a fast paced environment Working in a team to ensure each customer has a satisfied visitHandling food – following a specific procedure to ensure each customer is safe whilst consuming the food