Teshya Jarvis Email & Phone Number

Long Beach, California, United States

Ensuring Financial Operations excellence through accurate and timely management of carrier invoice resolution and client billingDriving profitability by identifying automation opportunities and protecting gross profit on transactional shipmentsWorking directly with Account Team/Sales Rep, client, shipper, and/or receiver to verify carrier invoice chargesManually reviewing carrier invoices, investigating and disputing discrepanciesNegotiating pricing settlements with carriers as neededResolving discrepancies by adjusting load-level costResolving and approving client invoices by adjusting load-level revenue Processing client payments by credit card and e-checkResolving and approving outstanding client invoicesReducing aged receivablesInvestigating invoices with no corresponding shipment in our system to identify proper billing partyIdentifying client specific pricing issues and escalating to our Pricing team

Bend, Or

Speaking with clients daily, developing relationshipsQuoting clients on truckload shipments and prospecting for additional shipments Scheduling, booking, and tracking each shipment to its completion across all modes of transportationVerifying pick-ups and deliveries will be made on time and providing real-time notifications to clients regarding all schedule changes and delaysProactively preventing service failures and providing reliable follow throughEnsuring daily tasks are complete such as identifying exceptions in the booking and tracking process, confirming customer invoices are being approved and maintaining current SOPsManaging the retrieval of key shipment documentationManaging exceptions and service failures proactively with minimal client disruption Identifying problematic trends and moving towards executing an agreeable resolutionReviewing market research and following industry trends that will impact client’s business Managing account receivables for my accounts and proactively resolving issues with a sense of urgency to any discrepancies