Operations Manager who;Maintain overall quality and service standards.Follow up on management team control issues.Develop Operations Excellence Audit action plan.Ensure that Health & Safety and ensure good working practices are adhered to at all times.Financial planning., Budgeting, Preparation of operational ProjectionsReconciliation and analyzing transactions using excel tools.Develop budget plans and tactics to achieve target, financial planning, Budgeting, Preparation of Operational Projections.Staff and Human Capacity Development through continuous training on and off the job.Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness using customer comment cards.Respond to written customer complaints on a weekly basis.Conduct Management Meetings.Analyze Operations based on the set KPIsRecruiting, Reviewing and Promoting Manage the implementation of local sales building programmesEnsure outstanding customers' service is delivered everytime