Tess Hermes's Location
Austin, Texas, United States, United States
Tess Hermes's Contact Details
Tess Hermes work email
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Tess Hermes personal email
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About Tess Hermes
Motivated, high energy professional who dedicates time and focus into a world-changing product. Uses unique set of relationship building and analytical skills to promote and maintain long lasting partnerships in a workplace.
Tess Hermes Work Experience Details
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Co-FounderYes&Sell Jan 2022 - PresentYes & Sell is a unique training program for sales professionals to upgrade their sales craft with the help of the art of improv. As a co-founder and lead facilitator I spearhead the following:- Develop and deliver engaging interactive and one-of-a-kind sales improv training programs- Work closely with the team to design and implement dynamic and impactful training programs- Collaborate with clients to understand their unique needs and develop tailored training solutions- Provide ongoing support and guidance to clients to ensure their success- Continuously improve and evolve our training programs based on feedback and industry best practices -
Marketing CoordinatorGal Camp Mar 2014 - PresentAustin, Texas AreaAs the Marketing Coordinator for this camp for women, my main purpose was to create lasting relationships and grow camp attendance and satisfaction. Another major part of my role is seeking and managing inbound and outbound partnerships• Built partnerships with central Texas companies with our target demographic in mind • Doubled profits with team in one year time, continued this revenue pattern to date• Facilitated partner meetings and addressed potential pain points • Secured meetings and presented pitch deck to potential partners• Informed and educated over 100 potential customers of our services and answered questions and concerns via social media, email and client facing• Promoted events and team via social media• Planned and executed events for retreat of 100 people
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Client Success ManagerStorable Aug 2020 - Jan 2022Austin, Texas, United States-Act as the main source of contact for 30-50 Enterprise accounts totalling in 10-22 million dollars in ARR. -Maintains at least 98% retention. -Assists with upsells and inquiries to expand product usage.-Nurtures relationships with clients based on trust and showcasing our organization's value. -Proactively sniffs out opportunities and pain points to align clients with optimal growth. -Escalate and advocate for my clients needs by sharing knowledge and working cross functionally to address big picture company issues. -Work closely with product to assist feature adoption and match-make beta testers. -
Ecommerce Account ManagerUship May 2018 - Mar 2020Austin, Texas Area• Serve as the lead point of contact for partner accounts using ZenDesk and Salesforce• Work closely with Account Executives to create business cases and strategically present plan to potential new client• Successfully move high volume accounts out of pilot into integration • Growing client's wallet through learning client's needs and pain points and presenting creative solutions • Assist in managing and drafting client contracts and addendums• Proactively engage clients to posture use of unutilized platform features or enhancements to grow accounts• Build and maintain strong, long-lasting partner relationships to promote retention and loyalty• Oversee partner accounts on a daily basis to ensure all shipments are being fulfilled by carriers• Collaborate with partner accounts on customizing and ensuring a flawless process surrounding billing, tracking, product, and end-customer experience • Inform and educate partners on our product and new product rollouts• Forecast and track key account metrics by using internal account specific reports • Resolve any unforeseen issues in a timely manner while communicating with partners throughout the experience • Created training and processes for new account manager and presented them in department meetings -
Member Support SpecialistUship Aug 2017 - May 2018Austin, Texas AreaAs a member support specialist, I assisted with lengthy calls to aquatint a range of customers with our product. I assisted in solving billing, product, member dispute, and cancellation issues. • Responded to inbound communication from customers and service providers via phone and email• Informed and educate customers on our products and services• Troubleshot and resolve account or website issues• Provided resources and guide customers through resolution of disputes or issues• Consistently delivered a positive customer support experience to every customer who reaches out to usPromoted positivity throughout our team and the company at large
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Customer Service RepresentativeFront Gate Tickets Jan 2017 - Aug 2017Austin, Texas AreaI was responsible for handling a large volume of calls and emails from all over the country in both English and Spanish. I ensured positive interactions by handling difficult situations with disgruntled customers or complicated orders. • Receive and assess 100 plus customer interactions quickly to manage my time efficiently on a daily basis• Stay informed as an expert in over 100 music festivals in the US and Canada• Training and developing new team members to thrive and succeed within the company• Evaluate individual needs to make recommendations on specific goods or services for high customer retention -
Marketing LeadVideotape Mar 2014 - May 2016Austin, Texas AreaI was in charge of getting new users for this interactive social media app. In order to attain new users, my role was in depth market research, product demonstration and customer on-boarding. • Became the expert of the product and its many features and conducted product demonstration at CES Las Vegas 2016 and SXSW 2016 • Contacted leads for potential sponsorships and partnerships• Negotiated with vendors by providing transparent partnership proposals • Managed department goals and expectations quarterly • Set up partnership meetings to review project success and satisfaction on monthly basis • Updated social media platforms to connect to new users• Organized street team of 15 for SXSW interactive and music
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Marketing Services AssistantState Farm Feb 2013 - Feb 2014Austin, Texas Area• Secured potential customers by researching customer history and entered relevant information into CRM tool; Prospector Plus• Used various marketing methods, email, post cards, thank you cards and phone calls to ensure customer loyalty• Created email templates that are used daily to inform customers of policy renewals, confirming customer information and appointment setting• Managed correspondence and ensured proper communication channels with clients• Addressed policy renewal status and arranged executive appointments for home owner policy renewals, life policies and important customer needs• Created biweekly reports for increases in home owner insurance using NECHO software -
Contracted On-Campus CoordinatorTamwood International College Ltd. May 2013 - Aug 2013Vancouver, Canada Area• Trained a team of 18 international employees• Executed all on-campus events with team of 18 employees• Ordered food and supplies for three months worth of camp for over 100 campers from 15 different countries• Coordinated with Curry College with booking facilities• Called restaurants and venues and worked out best possible deals for groups• Worked with head office, foreign agencies and independent clients for airport pickups/drop offs,all cam scheduling and unforeseen problems -
ProfessorE-Class Aug 2011 - Feb 2013Santiago Chile• Taught specialized English such as English for Managers, English for the Medical Field leveraging both classroom session and learning software applications• Participated in quarterly meetings to develop collaborative goals between the English department and human resources• Established first company social club, planned and budgeted events for 40+ people• Used Blackboard online database to communicate with over 100 students, update grades and attendance, and create assignments• Trained foreign university staff in more effective ways to utilize tools and technology in the classroom along with developing a new teacher handbook
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SalespersonNordstrom Aug 2008 - Jan 2011• Developed and maintained customer relationships.• Consistently performed in top 25% of sales team • Created new and updated existing client information in Nordstrom CRM system• Called clients and scheduled appointments to consult with clients about individual needs• Assisted in training and orienting new staff
Tess Hermes Skills
Training
Spanish
Customer Service
Microsoft Office
Public Speaking
Sales
Team Leadership
Higher Education
Adult Education
Teamwork
Leadership
People Skills
People Oriented
International Business
Interpersonal Skill
Dropbox
Travel
Software As A Service
Creative Problem Solving
Creative Writing
Software Testing
People Management
Customer Satisfaction
Customer Retention
Customer Experience
Customer Support
Customer Acquisition
Customer Engagement
Customer Relationship Management
Customer Service Systems
Tess Hermes Education Details
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International Business
Frequently Asked Questions about Tess Hermes
What company does Tess Hermes work for?
Tess Hermes works for Yes&sell
What is Tess Hermes's role at the current company?
Tess Hermes's current role is Co Founder and Lead Facilitator at Yes & Sell.
What is Tess Hermes's email address?
Tess Hermes's email address is th****@****ate.edu
What schools did Tess Hermes attend?
Tess Hermes attended Texas State University, Texas State University-San Marcos.
What are some of Tess Hermes's interests?
Tess Hermes has interest in Poverty Alleviation, Education, Children, Human Rights.
What skills is Tess Hermes known for?
Tess Hermes has skills like Training, Spanish, Customer Service, Microsoft Office, Public Speaking, Sales, Team Leadership, Higher Education, Adult Education, Teamwork, Leadership, People Skills.
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Tess Hermes
Austin, Tx -
Teresa Crane Hermes
Minneapolis, Mn
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