Reporting to the Chief Executive Officer, the Chief Operating Officer is the executive that has overall strategic and operational responsibility for the employees, performance, execution of the missions and goals. Provides day-to-day management for the Engineered Advisory and is an experienced and entrepreneurial leader, committed to fostering fiscal and operational excellence. Providing leadership and operational guidance to ensure compliance to requirements, as well as growth initiatives for the organization. Work in a key role in help the organization and its staff navigate a wide range of options and development in the coming years while maintaining and improving existing services.

Assisting a dynamic, growing organization in continuous improvement and lean development with the goal of creating, improving processes, programs and advance overall productivity and cost efficiency across the organization. Areas of focus include customer satisfaction, safety, quality, cost improvement, and internal processes and systems.

Creative team leader of a diverse portfolio responsible for achieving and maintaining the creative vision and for ensuring the implementation of that vision through the project life cycle.Collaboration with client project managers on the development and execution of creative deliverables including initial resource planning, scope, schedule and budget development through change management and execution serving as steward of creative vision and priorities maintaining balance with overall project objectives Execute over 200 projects annually representing over $4M of work supporting an overall $80M portfolio Facilitation of internal Imagineering brainstorming and creative development throughout all project life styles from Blue Sky, concept development, planning, execution and project turnover Manage the work and deliverables of upwards of 20 creative designers spanning 15 core disciples spanning themed facility trades such as paint, plaster and hardscape to show lighting, audio, special effects and ride systems Actively involved with the coordination of creative objectives and support needs in tandem with necessary show quality and maintenance driven property improvement efforts working across business segments to prioritize work 1-5 years in advance Serve as the primary liaison between operational business needs and creative resources at various theme parks and resorts creating consistent messaging and support for smaller or temporary property initiatives such as media events or special offerings

Design Services provides Walt Disney World with Walt Disney Imagineering design support and field Art Direction to meet the needs of our partners due to capital and expense expenditures throughout the property.Managed Design Services Portfolio for multiple venues with 600 small to large design projects valued at $12 million over three yearsCollaborated with client and internal partners to identify and verify the scope of work, budget, cost estimate, and schedule for design and/or production and implementationIdentified resources and management of teams to complete scopes of work within schedule and budget, while maintaining Walt Disney Imagineering Show Quality StandardsResponsible for schedule and budget performance/reporting for all design projects

Disney Event Group is the creative resource and content specialist for Walt Disney World conventions and leisure group guests to plan every aspect of their events.Responsible for consulting on all events within the 47 square miles Walt Disney World resort. Strategic partner to ensure events had a seamless experience from sales through operations, while consistently exceeding guest’s expectations | Subject matter expert in groups of 10 to 7,500+ to tell their story through immersive experiences with unique world class entertainment, production, audio visual services, professional development through Disney Institute, actors, set design, floral, decor and creative media with unique opportunities within the four theme parks, two water parks, three golf courses and five convention resorts | Role included, but not limited to, negotiating of contracts, coordination of client site inspections, planning sessions, menu engineering, budget management, professional correspondence, management of client concerns, logistical event analysis, and other responsibilities, reports and projects | Responsible for managing clients budgets ranging from $10,000 to $10 million |Worked with the client to provide unique branding and sponsorship opportunities and products | Collaborated with partners to implement process improvements allowing for more communication between teams to better understand the needs and wants of our client’s events | Developed training materials and process improvements for new hires to the Event Consultant Role | Participated in budget forecasting, monthly and Year over Year financial reviews | Achieved sales objectives through use of creative sales skills and strategic relationship management

Handle sales aspects for groups utilizing 10 or more room nights on peak for the Domestic Leisure Affinity Market by finding the best option for their group needs at Walt Disney World, inclusive of all twenty-four (24) owned and operated resorts, all five (5) golf courses, ESPN Wide World of Sports, Disney Institute, all four (4) Disney Theme Parks, both Disney Water Parks and Downtown Disney. Develop and create custom proposal for the Domestic Leisure Affinity Market. Promoting Theme Park Events, Theme Park ticket sales, merchandise sales, Disney dining plan sales and Disney gift cards.

Managed the Florida Corporate and Local Social Market Events by finding the best option for their program/event needs through innovative solutions with our operational partners at Park Event Operations and five Convention Resorts

DISNEY’S CONVENTION RESORTS - GRAND FLORIDIAN, CONTEMPORARY, YACHT & BEACH CLUB, BOARDWALK, CORONADO SPRINGSDISNEY YOUTH & LEISURE GROUPS, DISNEY SIGNATURE EVENTSWorked with all sizes of groups (domestic and international), coordinating and managing every details of their convention or group experience from meetings and productions, meals, theme park events, golf tournaments, team building experiences, room blocks, meeting and tradeshow space, transportation and budget | Client demographics range from leisure, affluent events, international youth groups, corporate market, executive events to associations and trade shows | Developed training materials and process improvements for new hires to the Catering & Convention Services Manager Role | Participated in budget forecasting, monthly and Year over Year financial reviews | Managed pre-selection site visits, planning site inspections, proposals, contract negotiations, room and food/beverage agreements, room blocks, transportation arrangements, budgets and attrition as applicable | Partnered with Disney Event Group and Catering Operations to ensure the team maximized revenue opportunities by creating unique magical experiences through up-selling opportunities | Forged lasting relationships with internal partners to ensure client’s experiences were not only met but exceeded expectations | Maximized revenue opportunities through up-selling experiences

Director of summer activities including summer camps, swim lessons, water polo and pool rentalsSupervised 15-20 staff and dealt with their payroll, schedules and training as well as 20 event volunteersCreated and implemented new training procedures and facility safety policiesCreated advertisements, brochures, and informational packets for the center’s activitiesCoordinated hospitality venues for swim meets and out of town teams (ranging from 3 to 20 teams)Coordinated high profile events including Special Olympics, Junior Olympics, Region Qualifiers and National Qualifiers

Onsite corporate sponsorship and non-tournament entertainment coordinatorSupervised and assisted in various event registration processes Coordinated onsite beer gardens and nightly activities (Mystery Party, Team Hosted Parties, Sponsor’s Hosted Parties, Home Run Derby, etc.) for all attendeesCoordinated staging, banners and room set-up for all non-tournament eventsInteract with team captains as Sports Illustrated liaison to ensure attendee satisfaction