Joining the business in a support role to assist the Account Receivable Lead, I was charged with debt reconciliation of a considerable amount. Over a 12 month period, I have helped reduced the outstanding financial risk across the business.Although initially, my role involved a focused set of tasks, I quickly demonstrated my capabilities through my extensive experience (30 plus years) in all areas of financial administration (troubleshooting, cross-referencing, help-desk support, accounts reconciliation, invoice processing, preparing cash-flow statements, income statements, balance sheets, budget reports, and cost analysis) and was able to expand my position by taking on the Lead Accounts Receivable role.Leading the accounts receivable team, I lead via example demonstrating my enthusiasm to continuously improve and maintain efficiency, building strong standing relationships both internally and externally with an investigative approach across all facets of financial administration. My consistent approach and leadership resulted in the continued reputation of the accounts receivable department and I now lead a team of people who represent a trustworthy right-first-time approach.

As Practice Manager for Braces 'n' Faces (Belladontics), my role encapsulated all the financial and managerial responsibilities across the business. I ran a mixed team of receptionists, hygienists and dental professionals ensuring an efficiently run business along with vendor and supplier management. This position allowed me to place my stamp on all facets, improving customer service and customer retention, troubleshooting, cross-referencing, accounts reconciliation, invoice processing, preparing cash-flow statements, income statements, balance sheets, budget reports, team training, cost analysis and appointment scheduling and management to ensure the business capitalised on doctor-patient availability improving business turnover. Throughout my time in the position, customers continuously recognised the improved approachable demeanour of the team while the team members recognised the subsequent organised approach across the company.

As part of the reception and administration team, I was responsible for appointment scheduling for 11 practices across the Greater Brisbane area, along with contractual creation, management and filing. In addition, typing up personal medical notes. Confidentiality was paramount within this role. During my time with Shine, I also management daily financial reconciliation for each practice along with patient enquiries and account facilitation and management.

As the Office Manager and Administration Lead at Ortho Smile Orthodontics, a multi location business that required a diligent organised approach. I was charged with schedule, contractual and financial management across the business focused on an accurate and diligent approach to maintaining current processes while continually looking to improve the way the business operated. During my time here, I was able to maximise scheduling, improve accountability and financial tracking across the business, establishing healthy bookkeeping standards within each practice to ensure management gained stronger visibility of financial operations.

In my position as Office Manager and Administration Lead with Durrheim & Associates I played and integral role in the operations of the business. My duties consistent largely of payroll facilitation, accounts receivable and payable, debt recovery, banking, appointment management and scheduling, cross-referencing and account reconcillation, stock control and ordering and organising maintenance of dental equipment. On occasion, I would assist in the surgery to ensure the business maintained an operational baseline. During my time with Durrheim and Associates, I was able to lead the operational aspect of the business to ensure consistent return.