Patchaporn Nakhaprawing Email & Phone Number

Singapore

Singapore

- Developed and executed a strategic marketing plan that added over 1200 service sign-ups (108%) in the space of a month.- Planned and ran part of a successful key event at a regional expo for consumers and potential business partners. The event received over 20,000 visitors and positive feedback.- Identified and pursued new business opportunities through market research and networking, resulting in new paid, in-app offerings being available to consumers via partners’ products.

Singapore

- Achieved an overall 92% satisfaction rating by passengers and colleagues in a post-flight survey. Feedback included finding “creative solutions to problems” and “playing as a dedicated team member”.- Established strong relationships with frequent flyers, enhancing customer loyalty.

Abu Dhabi Emirate, United Arab Emirates

- Conducted training sessions on first aid, safety procedures, and customer service excellence.- Ensured a conducive and safe working environment with professional manner, ensuring (to-date) zero safety or health-related incidents on serviced flights.

Bangkok, Bangkok City, Thailand

- Delivered high-quality customer service through multiple channels including phone, email, and chat, handling an average of 8 inquiries per day.- Resolved product-related issues for customers, achieving a 79 % resolution rate on the first contact.

- Maintained strong relationships with customers to foster loyalty and repeat business.- Collaborated with cross-functional teams to address customer concerns and improve service processes, contributing to a 90% increase in customer satisfaction scores.- Trained new team members on customer service protocols and best practices.

- Experience in handling a variety of passengers,- Ensure onboard safety and uncompromisingly follow all safety procedures.- Be able to work under pressure in a fast-paced environment as well as cooperate with international colleagues.- Possessing time-management skill, well-presented skill and adaptability.- Proficient in English both speaking and writing.

Bangkok Metropolitan Area, Thailand

- Assist SVP of Product Management Division in managerial tasks and other important work. - Organize the division's meeting, take minutes of meeting, and follow up of the meeting's results.- Consolidate and review all team presentations to be used for management meetings and business partner meetings.- Support Division head on Budget Management in monitoring all departments' budget spending to align with Budget Allowance.- Review documents, such as agreements, before proposing the division head to sign.

Bangkok, Bangkok City, Thailand

- Gained valuable experience in consular work.- Summarised and analysed International news for government departments.- Built analyses of international policies.