Tess Richards Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

o Ensure that all event spaces are clean, safe, aesthetically appealing, and prepared according to customized floor-plans.o Collaborate with technical team to meet all A/V requirements for each event.o Ensure that artists/clients/guests have their needs met in accordance with the agreements set for their event.o Keep all involved parties on task and on schedule, from load-in to load-out.o Perform stage management duties as required.o Communicate and keep all related departments up to date on changes to the event.o Support live event procedures, and collaborate to provide solutions that suit all involved parties.o Write detailed reports after each shift.

Toronto, Ontario, Canada

o Collaborate with Visitor Services management, clients, production, box office, operations, security, and F&B to ensure that all needs for the event are met.o Responsible for doors-open and lock-up of the venue according to schedule, and for leading the FOH team and maintaining communication flow between all staff.o Ensure that patrons have an informed, safe, and pleasant experience within the venue.o Write a show report at the end of the shift, while additionally noting any maintenance requests, and staff hours.

Toronto, Ontario, Canada

o Prepare bar glassware and products for serviceo Conduct transactions, prepare pre-orders, demonstrate a full knowledge of menu items and services, and serve food and beverage promptlyo Clean and clear lobby spaces and bar, and assist in washing glassware and maintaining inventory of products

Toronto, Ontario, Canada

o Oversee and guide staff, handle cash and product sales, tactfully resolve patrons’ issueso Complete reports on maintenance and issues resolved, communicate with teams over radioo Ensure that patrons have an informed, safe, and pleasant experience within the venue

Toronto, Ontario, Canada

o Receive rental inquiries via phone and email, and pass details of potential events and clients onto logistics team for further consideration.o Give potential clients a tour of the venue, noting how our spaces could suit their ideal event, and providing information about what we can offer and space specs.o Book time and spaces for set-up and events accordingly in production calendar, and build quotes to send to clients. o Communicate with clients, vendors, caterers, internal food & beverage and front of house departments, production, and operations during the planning process to build accurate and detailed event order documentation, floorplans, and supportive planning packages, and to remain on budget.o Oversee and assist in the execution of events, including load-in, set-up, and tear-down.o Be present at the event to be a contact for the client, a source of information, keep up communication between all teams, ensure the event agenda is adhered to, and problem-solve should any last-minute requests be made, or issues arise.

Toronto, Ontario, Canada

o Supervise and organize venue staff and patron flow to ensure safe work and a smoothly run evento Aid clients in setting up their FOH displays/merchandise, attend to their requests and needso Resolve patrons' issues while keeping to strict time-bound deadlines, write daily reportso Communicate between ushers, security, box office, back of house, housecleaning staff, and the client to resolve any problems and ensure all are informed

Toronto, Ontario, Canada

Toronto, Ontario, Canada

As Front of House Supervisor:o Instruct FOH employees, oversee staff and patron flow, answer questions and resolve patron issues as they arise, liaising with Box Office and the Gift Shop as necessaryo Create solutions and manage staff placement when we are severely short-staffed, while making sure everyone still gets a full-length break in accordance with Ontario's ESAo Liaise with exhibit staff to ensure that tours/performances begin on time every 15 minuteso Count and record float and sales amountso Ensure that FOH is well-stocked and prepared with necessary items for guestso Provide assistance to any patrons or staff needing an accessible route into the venueo Write nightly reportsAs Exhibit Supervisor:o At top of day do a production walk through of the exhibit, and set up staff stationso Instruct and oversee all staff within the exhibit, and ensure that tour groups are moving through the performance spaces in a timely fashion, keeping track of which tour group is in which room at what timeo Attend to patrons' needs within the exhibito Attend to staff needs within the exhibit, cover positions and call cues when necessary, and ensure that all staff are informed of any changes immediatelyo If there is a technical or prop malfunction in one of the performance rooms, make the best decision with the information available on how to proceed with the next and following tours until the issue is resolved, without causing a backlog inside the exhibito Immediately attend to patrons or staff in the case of an injury or incidento Write nightly reports

Toronto, Ontario, Canada

Toronto, Ontario, Canada

North York, Ontario, Canada

o Assist customers through service in-person and over phoneo Ensure that customers are following COVID-19 safety protocols, maintain cleanlinesso Organize product, process payments, and fulfill orders

Toronto, Ontario, Canada

o Preset necessary arrangements for reserved and accessible seating, and a clean spaceo Direct patrons to best seats available while keeping them out of the way of actors/technicians

Vaughan, Ontario, Canada

o Operate tech during performances, work a tight time-based schedule, write show reportso See to the needs of guests and performers alike, ensuring cleanliness and safety

Toronto, Ontario, Canada

o Welcome guests to the venue and guide them to their seatso Attend to the needs of the guests and production and keep the venue clean and safe

Mississauga, Ontario, Canada

o Review and correct sales orderso Data entry and maintenance of spreadsheets

Oshawa, Ontario, Canada

Whitby, Ontario, Canada

o Build/carve wooden bases and reconfigure cable sample pieceso Maintain communications with customers via email and telephone