Teresa Salvatore Email and Phone Number
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Teresa Salvatore personal email
Seasoned startup leader with the ability to wear multiple hats, including Direct Sales, Customer Onboarding, Customer Support & Success, and ongoing Account Management of high-value clients. As an early team member of Wonderschool, I played an instrumental role in founding the New York market, driving over 10x product adoption growth and taking the platform from its first 100 clients to thousands of revenue-generating customers today. I am an experienced team manager with a strong background in recruiting, training, and developing high-performing customer support specialists.I'm passionate about the customer experience and fostering long-term relationships with clients. I am highly skilled in creating and implementing efficient operational processes and aligning these processes with company-wide goals. I have strong experience working with product and engineering teams to ensure the customer voice is represented within product priorities. Please reach out with any relevant opportunities!
Attuned Education Partners
View- Website:
- attunedpartners.com
- Employees:
- 35
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Software Operations ManagerAttuned Education PartnersNew York, United States
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Director Of Customer SupportWonderschool Mar 2021 - Jun 2024San Francisco, Ca, Us• Recruited, trained, and managed 25 on and offshore customer support specialists, achieving a team CSAT rating of 92% and increasing NPS from 64 to 75 over 18 months.• Drove 10x growth in product subscriptions over 5 years, through direct sales, marketing strategies, and retention solutions.• Oversaw the transition to a new BPO vendor, including drafting an RFP, searching for vendors, selection, contract phase and the full implementation.• Created new playbooks and improved support ticket escalation systems, reducing first response time by over 75% and enhancing ticket resolution by 41% within the first 6 months as director.• Managed 30+ high-value accounts, increasing retention by 15% and achieving a CSAT score of 92%.• Established and executed new customer onboarding processes across 10+ childcare networks in 10 states, achieving an 80% contract renewal rate. -
Customer Experience ManagerWonderschool Feb 2020 - Feb 2021San Francisco, Ca, Us
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Partnerships ManagerWonderschool Feb 2019 - Feb 2020San Francisco, Ca, Us
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Scholar Support AssociateSuccess Academy Charter Schools Sep 2018 - Feb 2019New York, Ny, Us -
Education ManagerSuccess Academy Charter Schools May 2017 - Oct 2018New York, Ny, Us
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Education CoodinatorSuccess Academy Charter Schools Jul 2016 - Apr 2017New York, Ny, Us
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Discovery Guide CoordinatorWildlife Conservation Society Mar 2016 - Jul 2016Bronx, New York, Us -
Teaching FellowWildlife Conservation Society May 2015 - Mar 2016Bronx, New York, Us
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After School CounselorFall Creek Elementary School Jan 2012 - May 2015
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Botanical GardensCornell University May 2014 - Aug 2014Ithaca, Ny, Us -
Teaching AssistantCornell University Jan 2014 - May 2014Ithaca, Ny, Us
Teresa Salvatore Skills
Teresa Salvatore Education Details
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Cornell UniversityNatural Resources And Conservation -
The School For Field StudiesWildlife Management And Conservation
Frequently Asked Questions about Teresa Salvatore
What company does Teresa Salvatore work for?
Teresa Salvatore works for Attuned Education Partners
What is Teresa Salvatore's role at the current company?
Teresa Salvatore's current role is Software Operations Manager.
What is Teresa Salvatore's email address?
Teresa Salvatore's email address is ts****@****wcs.org
What schools did Teresa Salvatore attend?
Teresa Salvatore attended Cornell University, The School For Field Studies.
What skills is Teresa Salvatore known for?
Teresa Salvatore has skills like Microsoft Office, Microsoft Outlook, Trello, Google Docs, Google Sheets, Canon Dslr, Organization Skills, Interpersonal Communication, Creative Writing, Text Editing, Project Planning, Team Building.
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