Tessa Knapp Email and Phone Number

In my position as a Server at KB's Bagels and Java, I spearheaded a team of servers to deliver top-notch service to customers in a high-volume restaurant. Additionally, I took on the responsibility of managing the shop's social media presence, creating engaging content and sharing promotions to drive customer engagement and increase sales. • Led a team of 5+ servers to ensure seamless service delivery• Fostered a collaborative team environment, stepping in to assist coworkers when needed• Managed weekly social media posts to promote deals and engage customers

In my role as a Server at The Atlantic Grill, I managed a six-table section with a focus on exceptional service and personalized wine recommendations. I maintained efficient table turnover and collaborated closely with kitchen staff and sommeliers to ensure timely and accurate service.• Developed strong relationships with repeat guests, enhancing their dining experience through attentive service and tailored recommendations.• Efficiently handled POS transactions, ensuring accuracy and customer satisfaction.