• Sell and deliver comprehensive programs that provide one stop services for domestic and international clients, including major donor meetings and institutional events• Manage an impressive portfolio of client accounts, including all large-scale corporate and health care system conferences• Conduct site tours, offer online and onsite services, promotional material development, arrange accommodation and transportation for participants and serve as liaison for meeting space, facilities, audiovisual, catering and event security needs • Continue to develop newly implemented revenue generating, profit bearing service for division: Virtual Conferences• Foster and maintain close working relationships with various internal and external partners and stakeholders, including the Inn at Penn• Continue to develop and implement existing marketing action plan to procure additional new business and increase ROI• Team Leader for designing and administering PCI compliant online registration sites that collect over seven million dollars annually• Ensure financial record keeping accuracy and compliance across multiple databases and meet monthly targeted revenue goals. • Purchase Order Manager, continually sourcing new cost-effective and high-quality vendors • Joomla Administrator, ensuring company branding is consistent and reflects a positive presence amongst stakeholders

- Serve as first point of contact for clients- Cross-Functional role as Coordinator and Program Manager- Program Manager for over 20 concurrent summer programs, representing both domestic and international institutions, comprising youth and adult populations- Process all summer housing individual applicants, in addition to managing year round extended stay housing for Visiting Scholars, Professors and International Students - Key player in implementing marketing strategies, specializing in social media and experience with digital marketing- Work with Conference Programmer and Delphi (Salesforce) for booking, billing and operational needs- Sell and manage day long events and multi-day conferences - Purchase Order Manager for department- Joomla Administrator- Lead for student staff hiring process and implementation, including marketing -Super user of IRIS (Seattle) Web Registration Software. Source new business, manage legacy clients for 100 registration sites per year including reconciling billing, troubleshooting issues and maintaining excellent customer service throughout- inputting financial details into multiple systems on a per person and program/conference level in coordination with our Financial team and keeping in line with PCI compliance measures- Serve as an Office Manager, whilst simultaneously serving as a frontline point person, operational oversight, Marketing, purchase and Event, Conference and Program Manager responsibilities.

- Manage onsite events in addition to long term residential programs- Establish and maintain close working relationships with current and potential clients - Serve as a liaison between clients and our partners and external vendors prior to and during events- Create budget proposals, client contracts/Letters of Agreements- Work with Delphi (now Salesforce) to create Banquet Event Orders, for use by our partners- Work with Conference Programmer database to assign housing and catering needs- Communicate and work closely with other members of the Hospitality Team

- Completed Morrisons food hygiene training program - Operated cashier and managed all cash, check, and credit card transactions- Supervised customer ordering technology, making customers aware of special deals and delivery of product

- Sole proctor/invigorator for classes of 30 students, varying vastly in age group- Appointed as one of the first employees to register candidates using new method and computer system- Developed organizational and time management skills by managing scheduling- Ensured students adhered to the organization’s strict rules and regulations

- Worked in accounting department, promoted to customer service facing Sales Consultant- Handled customer inquiries via telephone, email and face-to-face interactions - In charge of reporting and reconciling weekly bank transactions and deposits- Completed inventory orders and online catalogues- Created weekly sales reports