Tessa Maras Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Coordinated sales activities and managed client relationships to drive revenue growth.Managed relationships with business travel clients.Managed all property group room blocks and coordinated with clients directly on group details. Facilitated communication between the sales team and other departments to ensure seamless service deliveryMonitored sales performance metrics and provided regular reports to management and revenue management team. Supported the planning and execution of sales events and promotional activities.

Aurora, Colorado, United States

Supervised and developed a team of 80 associates in a high-volume setting.Managed operations of three high-volume outlets, achieving a combined revenue of $10.9 million in 2023.Strategically planned and executed seasonal food and beverage activations, generating $1.4 million in revenue for the 2023 summer and winter seasons.Optimized labor costs through strategic hiring, scheduling, and forecasting.Surpassed guest satisfaction goal by 1.5% through effective training programs, guest feedback monitoring, and service audits.Enhanced associate engagement by 41% through targeted initiatives.

Denver Metropolitan Area

Managed a team of 80 associates in casual outlets in a high volume environment Managed a team of 70 associates in specialty outlets in an elevated casual environment Developed and executed plans to improve associate engagement and guest satisfaction through associate appreciation programs, streamlining communication, and fostering a positive team environmentAssisted with in room dining menu development and implementation through EMC and Iris programming Led improvement project for in room dining service that resulted in faster ticket times, improved food quality, and increased overall guest satisfaction Led seasonal pop-up bar activation project for bonvoy members

Fort Collins, Colorado, United States

Coordinated daily restaurant operations including purchasing, forecasting, inventory, food prep, food costs and portion controlCross-trained and coached a team of 30 students/staff members Conducted performance reviews that resulted in increased employee development and knowledge of restaurant operationsFostered a positive team environment for both front of house and back of house that increased employee performance

Fort Collins, Colorado, United States

Managed and led a team of 8 students by directing menu tastings and final event prep, leading group discussions that pertained to meeting the budget and menu execution logistics, and providing support on delegated tasks. Created and finalized event menu which consisted of 12 menu items for 200 guests and resulted in a 92% guest satisfaction rate. Trained and led a team of 8 volunteers with little to no culinary experience to execute 12 appetizer dishes for 200 guests. Worked with the event leadership team that ensured each department was on task and working towards our goals. This resulted in meeting our goal of a 98% overall guest satisfaction rate. Presented several benchmark presentations to our entire event team.

Fort Collins, Colorado, United States

Demonstrated and taught culinary techniques to a class of 16+ people. Presented culinary knowledge in a fun and comprehensible way that resulted in a positive class environment.Developed specified lesson plans that resulted in a well organized class, increased the knowledge and overall satisfaction of guest experience.

Fort Collins, Colorado, United States

Maintained high standards of food quality by hand picking products used in production, overseeing the food preparation process, and monitoring food safetyCommunicated effectively with the catering team, clients, and event planning team that resulted in well organized events, high quality food service, and overall guest satisfaction. Calculated and provided clients with proposals to meet their financial and food preference needs.

Fort Collins, Colorado, United States

Executed food production processes in an efficient and timely manner while considering food safety, quality control, and consumer demand Produced a variety of baked goods including but not limited to: pastry creams, pies, cakes, cookies, breads, biscuits, and gluten free and vegan products. Developed and implemented prep lists, bread schedules, and forecasting methods in order to meet increasing consumer demand for baked goods. Trained and supervised employees on food production processes that resulted in consistent food product and positive guest feedback.

Fort Collins, Colorado, United States

Created an exceptional guest experience through attentive service, solving guest complaints in a timely manner, answering questions, and giving tours on the history of the building which resulted in positive guest reviews.Maintained 6-10 table sections during rush hours while staying organized, exhibiting professionalism in fine dining environment, and making minimal mistakes. Communicated effectively with the back of house team to minimize mistakes and ensure guests' needs were met.

Fort Collins, Colorado, United States

Managed 7-15 kitchen staff in preparation of entrees, specialty dishes, and dessert in a fine-dining environment. Cross-trained back of house staff on all line positions that resulted in consistent high quality food, fast ticket-times, and well maintained work stations. Developed weekly menu specials and desserts.Collaborated with the head chef on plating and presentation of food.