* Built APIs in C# to provide statistics from a MongoDB to PhishCloud administrators.* Contributed Javascript code to the PhishCloud Chrome plugin

• Certified three different products through a total of six release cycles in an Agile environment, using HP Quality Center, Microsoft TFS, and Microsoft SQL Server Management Suite• Developed test cases and test data files based on functional specifications and industry (NENA) standards, with municipal variations• Performed build verification, data validation, regression testing, and UI testing, including ensuring feature parity between the Web and Windows versions• Subject matter expert for NENA customer information standard• Developed and maintained team documentation tying standards and functional specifications requirements to test cases• Collaborated with developers and architect to clarify requirements; thus improving test case precision• Worked with developers and QA to triage issues; logged and managed any defects discovered throughout the defect lifecycle• Mentored new hires on specific products and company tools

• Certified five releases across seven products within the EAG suite, using HP Quality Center, Perl scripts, SQL, and Wireshark• Served as subject matter expert for the XML report generator product• Developed and executed test cases based on industry standards (HTML, MIME, REST, etc) and AT&T business rules• Created automated SQL queries to verify application functions correctly updated the various databases• Developed Perl scripts to streamline testing; including regression testing and verification of XML data output by application• Conferenced with vendor to troubleshoot certification network and software issues• Worked with production network team during final deployment to ensure a smooth transition• Gathered and analyzed network captures to verify correct content sent and received at each stage of server interactions in a multi-server environment • Installed and maintained test environments of Solaris servers• Mentored junior testers on both EAG suite and general Solaris / Unix proficiency

• Lead author on "It's all relative: usage of relative temporal expressions in triage notes" delivered at ASIST 2008 conference• Assisted with research on usage of time-related expressions in hospital triage notes• Compiled statistics on usage of phrases in triage notes• Created survey to examine interpretation of temporal expressions by those who use triage notes