Tess Barsody Email & Phone Number

Cleveland, Oh, Us

Cleveland, Ohio, United States

Collaborating closely with the Learning & Development Manager, I am actively involved in the establishment of our first Learning Management System (LMS). My role centers on ensuring the smooth operation of our processes by actively contributing to the design and execution of thorough onboarding and training initiatives that align with our company vision. I am tasked with elevating the experiences and expertise of our Team Members by ensuring they are well-equipped to provide exceptional experiences and uphold operational excellence for both our guests and teams.

Cleveland, Ohio, United States

Responsible for all day-to-day operations of a $1.99 million/year restaurant (FOH and BOH) with a 22.84% increase in sales over 3 years from $1.62M to $1.99M Responsibilities include: o Recruiting, Interviewing, Onboarding, Training, & Developing hourly & salary team memberso Scheduling, Forecasting, & Strategic Planningo Increasing Sales, Decreasing Waste & Controlling Costso Supporting FOH & BOH Departmentso Ordering, Inventory & P&L Managemento Operations & Facility Managemento Marketing & Social Media Managemento Charitable Fundraisers, Event Management & Community Engagemento Problem Solving, Guest & Employee ManagementAccomplishments include: o Developed and promoted 1 GM, 5 AGMs, and 2 KMs through our Internal Development Process andfacilitated MIT training for AGMs & KMs o Created documents and learning videos for various departments including step-by-step operations training guide & video leading to the successful roll-out of new HR platform, Manager training manuals, & Hourly training plans for new team memberso Developed and began implementation of an introductory Catering Program SOP and taught new GM how to successfully continueo Developed systems to improve store EOP count accuracy and timing, dough ordering, and tipallocation for labor cost reduction and implemented in the Cleveland Marketo Overcame challenges posed by COVID-19 with only $20,000 sales deficit from previous yearo Built and led a cross-cultural team by proactively creating an inclusive and diverse work environment

Cleveland Heights, Ohio, United States

Supported General Manager in daily operations of opening & running a successful restaurantAccomplishments include: o Opened Kansas City & Fairlawn locations & prepared stores for all aspects of grand opening includinginterviewing and hiring and new store trainingo Managed BOH for 6 months to support the store’s operational needs and gained full understanding of all systems in the restauranto Orchestrated successful Friends & Family Opening Event by managing 370 reservations over 4 dayso Executed door to door marketing strategies to build sales & community relationships in a new marketo Graduated in 2017 Leadership Class

Garfield Heights, Oh

o Built and maintained relationships with customers by learning key contacts, asking for additional orders, following up on orders, addressing customer issues, and providing information about our products and programso Made sales-calls to customers and potential new businesso Entered and monitored status of orders to ensure they processed and delivered within lead-timeo Assisted in supply chain process by communicating with carrier and customer

Legacy Village, Lyndhurst, Oh

Part time job while attending school

Stow, Ohio