Tess (Hamer) Mcgivern Email & Phone Number

Chicago, Il

Indianapolis, Indiana

• Serviced accounts for Group Ticket Sales Representatives to increase quality of experience for clients while giving Representatives the opportunity to focus on increasing revenue• Provided customized service to each client to ensure renewal and capitalize on upsell opportunities• Executed event details for in-game fan experience packages during Pacers home games• Planned events and receptions in various venues at Bankers Life Fieldhouse by securing contracts, providing timelines, creating venue layouts, and facilitating catering communication• Worked closely with a variety of clients, including but not limited to company executives, university administration, city officials, non-profit organizations, and local school districts• Collaborated with internal departments to ensure seamless events and communication of operations• Assisted the box office with ticket orders prior to and during Pacers home games• Assisted in planning and implementation of two inaugural events: Indiana Pacers STEM (Science, Technology, Engineering & Mathematics) Fest & Pacers 5K

Boulder, Colorado

• Assisted in development and execution of all internal special events from start to finish• Provided superior customer service to all fans, customers, and donors of Colorado Athletics • Supported operational processes of athletic department venues and facilities• Created and managed online registration pages for special events and athletic department entities• Used Concur system to manage expense reports for facilities and operations staff

University Of Illinois At Urbana-Champaign

Student Manager August 2014-July 2015• Acted as liaison between Camps Director and Head Coaches regarding camp planning procedures• Planned and coordinated youth camp and coaching clinic registrations for the academic year• Contributed to the planning and implementation of all camps for the 2015 Summer Camp Season• Completed back-end reconciliation of various 3rd party billsRegistration Assistant April 2014-August 2014• Recruited, hired, and trained 13 part-time employees to execute over 70 camp registration events• Supervised part-time employees as they engaged in daily registration and check-in procedures• Facilitated the management of cash flow procedures that secured participation of 6,000+ campers• Coordinated delivery of all mailings, invoices, and follow-up surveys to camp customers

Arlington, Texas

• Collaborated with VP of Customer Service to ensure enjoyable experiences at the ballpark• Corresponded with customers to correct issues or improve experiences at the ballpark• Worked closely with seasonal employment supervisors and led pre-game briefing meetings• Managed uniform and access badge distribution to seasonal employees

Bachelor'S Degree, Recreation, Sport & Tourism

Activities and Societies: Alpha Phi

Master Of Science - Ms, Sport Management