Tess Kitchen, Mba Email & Phone Number

Internal strategic planning consultant to senior leadership across the organization. Through facilitating discussions with senior management, core responsibilities are developing and monitoring strategy and leading structured decision-making processes.Areas of work have included the modernization and digitization of services, evolving the workforce to embrace AI and other technologies, fostering a culture of inclusion, and maturing the approach to data-driven decision making.

Vancouver, Canada Area

My work spanned a diversity of strategic planning, project management, stakeholder engagement, and business analysis work, including the following.I planned and led initiatives central to the organization’s overall strategic direction, including development of three iterations of the Board Strategic Plan. This included several two-day Board workshops, which I planned and co-facilitated. I also designed the corporate performance monitoring dashboard in consultation with board and worked with developers to have it implemented.I acted as project manager for the development of a web app for use by the film industry and local governments, transforming the regional film application process. This involved an ongoing, dynamic stakeholder engagement process; the modelling of complex business processes; standardizing processes of multiple partners; and a quick, iterative project management process.I led the business case development of Metro Vancouver's Regional Economic Prosperity service (now investvancouver.ca) and managed its stakeholder engagement process with leadership groups, then transitioned the new service to permanent staffing. Work involved: developing a project plan to facilitate discussions and decision-making for groups of executive leaders from around the region; preparing reports and presentations for Metro Vancouver Board & Committees that resulted in the successful creation of a new regional service; overseeing development of external websites & other communications for various audiences; managing contractors.I led stakeholder engagement processes on key strategic initiatives including the implementation of a development cost charge program and regional climate adaptation.I advised on other projects, including the development of the Resilient Region Strategic Framework (developing principles and high level objectives in consultation with senior management and political committees), and implementation of an equity approach into the Clean Air Plan.

Project managed the creation of the Board Strategic Plan 2015-2018.Provided project management and business case development to other departments on priority projects, including a large public awareness campaign (We ❤ Water), an online ecological health resource (Grow Green), and an internal workflow management application.Developed divisional business plans, in consultation with senior management.Other activities included policy proposal development, advising on the organization's capital & operational budgets, and generally supporting all areas across the organization with their short- and long-term corporate planning.

Canada

Developing solutions for managing data and reporting requirements of festivals and conferences, to meet the needs of all staff and clients. Worked with staff & Board to understand and integrate the requirements of the various areas of the organization, and create an integrated workspace. Implemented web app to allow staff to collaborate on data entry to generate customized reports on a custom relational database backend.

Independent Consulting

For several public sector organizations. Led development of business cases and facilitated decision-making discussions among senior management; developed departmental strategies and action plans related primarily to organizational development and information technology; completed business process analysis and change management planning.

Specializations: Strategic Management and Sustainability

Developed changes to corporate strategic planning process. Developed sustainability metrics and reporting process.

Implemented provincially-mandated climate change action. Developed 3-year multi-departmental contact centre strategy. Completed divisional financial review. Developed several IT and insurance business cases.

Led IT project to improve customer experience by enabling deeper analysis of customer profiles and claims.

Business analysis & programming.

Business analysis & programming.

Mba, Specializations: Strategic Management, Sustainability

Activities and Societies: Member of Net Impact, UBC MBA Chapter

Bsc, Mathematics (Major),Computer Science (Minor)