Tess Lucas Email & Phone Number

Melbourne, Vic, Au

Collaborate with senior leadership to develop and promote strategic diversity and inclusion goals across the organisation; facilitate workshops and training sessions aimed at raising awareness and understanding of unconscious bias, cultural competency, and inclusive practices; monitor and evaluate the effectiveness of diversity and inclusion programs, using data-driven insights to continuously improve and adapt strategies; act as a liaison between various departments to ensure alignment and integration of inclusion initiatives with overall organisational objectives; champion the creation of a safe and supportive environment by addressing concerns, providing resources, and advocating for underrepresented groups; continue to disseminate regular communications, including newsletter articles and reports, to highlight progress, share success stories, and encourage ongoing engagement in diversity and inclusion efforts.

Melbourne, Victoria, Australia

Develop initiatives to enhance the mental health, wellbeing, and inclusion of members and staff; conduct research, designing, and implementing educational opportunities, events, and resources to foster equity and diversity within the core business; establish and coordinate peer networks connecting members with external subject matter experts throughout Australia and New Zealand; champion the creation of a safe and supportive environment by addressing concerns, providing resources, and advocating for underrepresented groups; disseminate regular communications, including newsletter articles and reports, to highlight progress, share success stories, and encourage ongoing engagement in diversity and inclusion efforts.Key accomplishments:- Led the project team for RANZCOG’s participation in Phase 2 of DCA’s RISE Project- Participated in Rainbow Health Australia’s How2 Program- Acquired the Breastfeeding Friendly Workplace accreditation for RANZCOG- Acquired the DCA Inclusive Employer accreditation for RANZCOG- Coordinated the RANZCOG Gendered Language Project- Coordinated a consumer working party to design and implement a new system for consumer engagement

Develop and maintain the Pathway Navigation project, aimed at supporting clients to get in touch with available supports and resources in their area; coordinate team tasks and project responsibilities; create a diverse range of diversity, equity, and inclusion educational resources; and effectively manage content on the website and social media platforms.

Research, design, and produce multiple gender and sexuality awareness brochures; attend gender diversity and sexual intimacy webinars and supervision meetings; score and report on psychometric tests; and advocate for and maintain practitioner code of ethics and confidentiality agreements.

Melbourne, Victoria, Australia

Assist with the recruitment process and issuing of employment contracts; manage staff orientations and onboarding processes; maintain employee records; schedule meetings, interviews, HR events, and maintain agendas; coordinate training sessions, seminars, and staff events; coordinate the organisation’s Gender Equality Action Plan (GEAP) and People Matter survey; and keep up-to-date with the latest HR trends and best practices.Software: Microsoft Office Suite, Adobe Acrobat, Zoom, Ci Anywhere (TechOne), Nextcloud, Jostle Administrator (Intranet), SurveyMonkey, SeekEmployer, WordPress, Go1 Training, Canva, Asana, and Confluence.

Melbourne, Victoria, Australia

Point of contact for trustees, executives, and external stakeholders; manage information flow-through to CEO; manage CEO’s calendar and meeting schedule; organise travel and accommodation arrangements for trustees and executives; oversee office management for head office; organise and maintain head office filing system; draft and format documentation for internal and external communications; and take minutes at quarterly Board meetings.Software: Microsoft Office Suite, Adobe Acrobat, Zoom, Ci Anywhere (TechOne), Nextcloud, Jostle Administrator (Intranet), SurveyMonkey, Canva, Asana, and Confluence.

Melbourne, Victoria, Australia

Greet patients; answer and manage incoming calls with sensitivity; schedule client appointments; bill, receipt, and process PHI and Medicare claims; maintain patient records; liaise with both patients and referrers to coordinate appointment needs; complete administration duties as requested by clinicians; and compile letters and marketing materials as requested by clinicians.

Melbourne, Victoria, Australia

Oversee diary management, including scheduling appointments, meetings, and staff engagements; Create and maintain client files; Address customer complaints and issues; Support stakeholder relationship management.

Bathroom Life (Multiple Locations)

Point of sale systems for retail trade and customer quotes; provide advise on a large range of leading Australian and international bathroom and kitchen brands; build and manage ongoing relationships with suppliers and account customers; liaise with builders, designers, and architects; maintain showroom displays; and facilitate product selections.Highlight: achieved all KPI goals and received the highest total sales consecutively over several months.Software: TRS (The Reece System), Salesforce / Customer360, and Microsoft Office Suite (esp. Microsoft PowerPoint).

Chermside, Qld

Training and upskilling of team; oversee and execute stock management; invoice reconciliation; staff rostering; establish and monitor high standards for customer service; develop, manage, and improve financial budgets and staff KPIs; dispute resolution and problem-solving.Software: POS Systems and Microsoft Office Suite.

Brisbane, Australia

Manage confidential data entry and analysis; collate, distribute, and archive clinical documentation; update manuals and patient diaries; liaise with ethics committees and auditors; manage office diary ensuring that patient appointments are within clinical trial timeframes; arrange team training; and assist as an unblinded administrator in trials.Software: PracSoft by Medical Director, Profile for Windows, and Microsofit Office Suite.

Brisbane, Australia

Establish and maintain stakeholder database; assist with the preparation and distribution of materials for staff meetings; secretariat for staff meetings; assist in drafting and reviewing customer agreements; create and maintain effective record-keeping; maintain confidentiality of data and business information.Software: Microsoft Office Suite (esp. Microsoft Excel).

Bachelor Of Social Sciences, Psychology, 3.6 Gpa (With Distinction)

Diploma Of Interior Design & Decoration, Interior Design, Competent