Tess Manthou Email & Phone Number

Tacoma, Wa, Us

• Support management of OR’s key accounts, including REI, ensuring alignment across sales, marketing, planning, finance, warehouse ops, and product development teams• Manage seasonal databases that feed into OR’s B2B and are distributed to all global accounts• Create seasonal selling collateral such as price lists, order forms, UPC lists, and sample discrepancy logs

Seattle, Washington, United States

• Account manage 200+ wholesale dealers across the US and Canada while working with internal sales teams and sales rep agencies• Create SOP’s, account documentation, and sales communication materials• Utilized D365, PowerBI, Elastic and Excel to assist accounts with sales administration and buying decisions• Communicate with internal and external contacts to proactively recognize and resolve order book issues

Tacoma, Washington, United States

• Provided excellent customer service by giving advice and information about thousands of products while gaining a vital understanding of the outdoor industry• Collaborated with management, sales leads, and warehouse crew to maintain visual accuracy and organization in the store• Earned the title of ‘Shipping Internal Communications Officer’ to connect back end warehouse processes to the sales staff

Derbyshire, England, United Kingdom

• Created, planned, and executed the first annual Jungle Groove charity music festival to benefit rescued Ecuadorian wildlife that raised over $10,000• Created marketing materials, information booklets, social media posts, and communicated with vendors and attendees• Managed event budget, tracked expenses, processed vendor invoices, and conducted post event reconciliation• Coordinated live music, speakers, and activities as well as day of execution

Mera, Pastaza, Ecuador

• Managed 20+ international volunteers by communicating travel logistics, coordinating housing, planning daily schedules and executing training• Collected volunteer fees, ordered supplies, and oversaw daily spending• Led and organized project teams in animal care, animal enrichment, and property maintenance• Project managed an 8 week release project of two tamarin monkeys

Tacoma, Washington, United States

• Conducted membership services while collaborating with team members to make the YMCA an inclusive place for all• Fundraised for an annual giving campaign.

Austin, Texas, United States

• Collaborated with visual designers, UX designers, and developers to create a design strategy for IBM’s badging program• Worked directly with product users to conduct thorough user research followed by user journeys and personas to shape the experience• Used research findings to create wireframes, mock ups and prototypes• Analyzed and presented findings to stakeholders and IBM staff which was continued by a full time team for implementation

Seattle, Washington, United States

• Front desk position responsible for collecting money from customers, taking reservations, answering questions and assisting with collegiate matches

Bachelor Of Arts - Ba, Interaction Design

Activities and Societies: Alpha Gamma Delta Sorotiy

Bachelor Of Arts - Ba, Art History

Activities and Societies: Alpha Gamma Delta Sorority