Tess Manthou Email & Phone Number

• Support management of OR’s key accounts, including REI, ensuring alignment across sales, marketing, planning, finance, warehouse ops, and product development teams
• Manage seasonal databases that feed into OR’s B2B and are distributed to all global accounts
• Create seasonal selling collateral such as price lists, order forms, UPC lists, and sample discrepancy logs

Seattle, Washington, United States

• Account manage 200+ wholesale dealers across the US and Canada while working with internal sales teams and sales rep agencies
• Create SOP’s, account documentation, and sales communication materials
• Utilized D365, PowerBI, Elastic and Excel to assist accounts with sales administration and buying decisions
• Communicate with internal and external contacts to proactively recognize and resolve order book issues

Tacoma, Washington, United States

• Provided excellent customer service by giving advice and information about thousands of products while gaining a vital understanding of the outdoor industry
• Collaborated with management, sales leads, and warehouse crew to maintain visual accuracy and organization in the store
• Earned the title of ‘Shipping Internal Communications Officer’ to connect back end warehouse processes to the sales staff

Derbyshire, England, United Kingdom

• Created, planned, and executed the first annual Jungle Groove charity music festival to benefit rescued Ecuadorian wildlife that raised over $10,000
• Created marketing materials, information booklets, social media posts, and communicated with vendors and attendees
• Managed event budget, tracked expenses, processed vendor invoices, and conducted post event reconciliation
• Coordinated live music, speakers, and activities as well as day of execution

Mera, Pastaza, Ecuador

• Managed 20+ international volunteers by communicating travel logistics, coordinating housing, planning daily schedules and executing training
• Collected volunteer fees, ordered supplies, and oversaw daily spending
• Led and organized project teams in animal care, animal enrichment, and property maintenance
• Project managed an 8 week release project of two tamarin monkeys

Tacoma, Washington, United States

• Conducted membership services while collaborating with team members to make the YMCA an inclusive place for all
• Fundraised for an annual giving campaign.

Austin, Texas, United States

• Collaborated with visual designers, UX designers, and developers to create a design strategy for IBM’s badging program
• Worked directly with product users to conduct thorough user research followed by user journeys and personas to shape the experience
• Used research findings to create wireframes, mock ups and prototypes
• Analyzed and presented findings to stakeholders and IBM staff which was continued by a full time team for implementation

Seattle, Washington, United States

• Front desk position responsible for collecting money from customers, taking reservations, answering questions and assisting with collegiate matches

Bachelor Of Arts - Ba, Interaction Design

Activities and Societies: Alpha Gamma Delta Sorotiy

Bachelor Of Arts - Ba, Art History

Activities and Societies: Alpha Gamma Delta Sorority