Tess Pacheco Email & Phone Number

Charlotte, North Carolina Area

Pleasanton, CA

Handled high volume of business immigration cases including H-1B, L-1, TN, and E visas, PERM Labor Cert, I-140, I-485, RFEs, audits and appeals. Initiated cases, gathered required information, prepared materials and tracked deadlines. Prepared internal and external client reports using INS Zoom database. Interviewed, trained and supervised entry level.

San Jose, CA

Held accountable for handling high volume of immigration case work various petition types; draft forms, letters, and affidavits related to all petitions; communicate regularly with clients regarding case processing issues; provide outstanding customer service to clients via phone and email; created various reports in INS Zoom for both the law firm and client

Program Facilitator providing one-on-one and group led career guidance to job seekers with barriers to employment.Accomplishments: *Assisted in creating a career center and WIA program for Michael Chavez Center clients and the public*Organized and performed a month long workshop series and workbook covering various career development topics in both English.

Interviewed Dominican clients in Spanish to gather biographical information; created financial and legal documents including loan repayment schedules and promissory notes; assisted loan officers in collecting loan repaymentsAccomplishments:* Developed ABC’s of Microfinance Plus publication informing the public about the definition of “microfinance plus”*.

Facilitated inter-departmental communication, assisted in student-staff management, assisted fitness programs marketing, analyzed customer satisfaction, in charge of safety training for student-staffAccomplishments: Created customer service survey and performed statistical analysis for higher management

Assisted in assuring an exceptional quality of customer service, reconciled account receivable, made reservations, kept track of sales performanceAccomplishments: Created a project and educated co-workers and account representatives on the sale of insurance options and increased overall sales by 2%. Received award for achieving monthly sales goal

Greeted and directed customers, answered customers' questions, answered the telephone, worked on various special event projects

Bachelor Of Science, Business Administration; International Business

Activities and Societies: Kiva Microfinance Club, Fair Trade Club

Diploma

Activities and Societies: 4 years varsity volleyball, tutoring