Tess W. Email & Phone Number

Mountain View, CA

• Industrial IoT company specializing in connecting legacy manufacturing equipment to the cloud.
• Collaborated with Engineering and Marketing to migrate, edit and write user help documentation to support worldwide product deployments at major global manufacturers.

Boise, Idaho Area

• Owner and operator of gas stations and convenience stores.
• Managed an IT project team to develop and document help desk policies and procedures.
• Collaborated cross functionally with business and technical stakeholders.
• Initiated a project to conduct requirements gathering and document requirements to reconfigure help desk software for business needs and to implement best practices.

Boise, Idaho Area

• Manager for the public employee retirement system in Idaho.
• Project manager for website redevelopment.

Reno, Nevada Area

• Aerospace and national security contractor.
• Managed a project to analyzing business process documentation across the enterprise.
• Created the project plan, scope, schedule, and all project documentation and artifacts.
• Analyzed business process documentation across all departments to create RACI charts and to document process gaps and contradictions. Collaborated with VPs, directors, and managers to resolve documentation issues.

Reno, Nevada Area

• Designer and provider of project management software for the construction industry.
• Managed and implemented a website and messaging app for customer communication.
• Participated in product development throughout the system development life cycle.
• Assigned off-shore developers tasks and requirements for new module development and bug fixes.
• Wrote user documentation for educating and onboarding all customers.

Reno, Nevada Area

• Aerospace and national security contractor.
• Project Manager in the HR PMO for the implementation of WorkDay Mobile and onscreen tutorials for 7 WorkDay business processes.
• Collaborated with IT to ensure that technology solutions were compatible with company architecture, service environment, and policies.
• Coordinated end user acceptance testing.

Reno, Nevada Area

• Performed a business process analysis with corporate culture analysis across the enterprise for a social media management service provider.
• Wrote the Bidder Guide for Thailand’s 4G spectrum auction in 2015.

Reno, NV

• Designer and manufacturer of intelligent power distribution products for data centers.
• Planned production jobs for local manufacturing facility balancing manufacturing capacity, inventory, raw material receipts and requested customer ship dates.
• Defined process improvements that were adopted department wide resulting in increased response time.

Reno, NV

• Member-run organization that prepares unemployed professionals to re-enter the workforce.
• Managed a cross-functional team to improve and deliver training to committee members.
• Created and implemented a new program that teaches basic financial literacy.
• Improved curriculum and taught personal development classes.

San Jose, CA

• Startup LED light bulb designer.
• Initiated and managed a project to improve the engineering document control system and change order process.
• Collaborated with stakeholders to identify process breakdowns and gather requirements.
• Member of a global project team for product manufacturing.

San Jose, CA

• Startup designer of power electronics for solar systems.
• Project manager and business process analyst for implementation of a document control system.
• Managed the engineering schedule for 5 hardware and 3 software development projects.
• Managed prototype and beta builds.

Bs, Industrial & Systems Engineering

Dean's Scholar

Certificate, Project And Program Management Certificate With Honors

Completed 7 classes (15 credit hours) in 9 months while working full time.

Certificate Of Professional Development, Supervisory Management