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Test Test Email & Phone Number

test

Location: Ukraine 3 work roles 1 school

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✓ Verified Jul 2026 3 data sources Profile completeness 71%

Role

test

Location

Ukraine

Who is Test Test? Overview

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Test Test is listed as test based in Ukraine. AeroLeads shows a matched LinkedIn profile for Test Test.

Test Test previously worked as Customer support processes organization in Contact center, Unit head at Mts Ukraine and Customers support processes improvement, Group Head at Llc Astelit. Test Test holds Specialist, Economics from Donetsk National University, Ukraine.

Profile bio

About Test Test

1. Organization of customer service/support in company• Definition of main processes and their deployment, incl. resources, information, technology availability and effective using.• Customer contacts management: distribution by channels (shops, call-center, CSC), registration, and analysis. • Performance measurement and monitoring.• Deploymnent of cross- and up- sale processes.2. Customer relationship management • Responsibility for customers supports influance to customers’ loyalty.• Responsibility for compaints and mass problems influance to customers’ loyalty. • Customer interaction management for implementation of legal, finance, IT activities. • CRM projects implementation: customers’ segmentation, contact history management, customer information management, campaign management.3. Unit management, team creation from scratch4. Experience of direct interaction with customers:• Face-to-face support and service by phone.• Individual and corporate sales.

3 roles

Test Test work experience

A career timeline built from the work history available for this profile.

Customer Support Processes Organization In Contact Center, Unit Head

Mts Ukraine

Kiev

1. Unit management (17 employees)2. Customers’ service processes in contact-center deployment and management (2 cities, staff - about 1000). Requirements definition for calls distribution and servicing systems in call-center.3. CSC (self-service channels) development and managent (main are IVR, I-net).4. Management of contacts distribution between channels: call-center and CSC (IVR, I-net etc.).5. Definition of requiremenets for Outsourcing call-center and management of calls distribution between In- and Outsourcing call-centers.6. Organization of cross- and up-sale processes in call-center and CSC.7. Performance estimation and monitoring for call-center and CSC.8. Estimation of customers’ service projects influance to company’s profit.9. Budget responsibilities.10. Projects management.

Jun 2011 - Jan 2012

Customers Support Processes Improvement, Group Head

Llc Astelit

Kiev

1. Unit management. 2. Control and improvement of standard processes for service operations fulfillment3. Planning of quality control actions4. Complaints collection and resolution, including mass problems and high value customers’ problems. Complaints prevention actions planning5. Cooperation with SSC (self-service channels) unit. Control of self-service products to be customer oriented, easy for customers using6. Work in CRM project: customers segmentation, contact history management, customer information management, campaign management projects7. Preparation and implementation of processes for cross sale, up sale and telemarketing8. Close cooperation with sales divisions: individual and corporate. Ensuring of customer needs orientation for their products and tactics. Creating, implementation processes for sales operations 9. Customer care agents development: evaluation of training needs, training preparation, group training.

Jul 2005 - May 2011

Customer Support Expert

Dcc, Mobile Operator

Donetsk

1. Customers requests processing in contact point (service center)2. Customers requests processing by phone3. Service of problem and VIP clients4. Providing to customers finance documents and necessary consulting5. Up- & cross-sales for contacted customers 6. Churn control for contacted customers

Jan 1999 - Jun 2005

1 education record

Test Test education

Donetsk National University, Ukraine

Economics

FAQ

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What is Test Test's role at their current company?

Test Test is listed as test.

Where is Test Test based?

Test Test is based in Ukraine.

What companies has Test Test worked for?

Test Test has worked for Mts Ukraine, Llc Astelit, and Dcc, Mobile Operator.

How can I contact Test Test?

You can use AeroLeads to view verified contact signals for Test Test, including work email, phone, and LinkedIn data when available.

What schools did Test Test attend?

Test Test holds Specialist, Economics from Donetsk National University, Ukraine.

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