Theressa Cuales Email & Phone Number

Australia

Gent Area, Belgium

> Advise multiple teams and leaders to understand the business and identify needs from a talent contracting perspective.> Meet and exceed headcount targets and timeline, and develop a strong talent pipeline for all open hiring needs.> Source contractors through online portals, referrals, networking, research, and advanced search tools.> Screen and interview potential contractors to determine skills and fit.> Create and maintain up-to-date content related to open contractor needs.> Maintain accurate reports capturing the contractor onboarding cycle, as well as other administrative tasks required.

A. Pro Assistant> Receives, evaluates and send quotes in behalf of our pro’s (professionals based in the US)> Report any errors found in the pricing calculators.B. Mentor> Mentor newly hired freelancers/agents on the account’s task process and regulations.> Conduct weekly debriefing/coaching to mentees throughout the mentoring program > Send weekly performance evaluation of our mentees to our team leadersC. SP QS Associate> Fix and update pricing calculators used for bidding/sending quotes.> Audit requests done by agents and report incorrectly tagged requests to corresponding team leads for coaching purposes.> Send Managed Accounts’ daily productivity reports to Account Managers and Team Leaders.> Works as a support associate for TSL (Fix Managed accounts’ pricing calculators, Create Dashboard for Managed Accounts, Update zip codes to ensure that requests will fall on specific radius, send bi-weekly reports per franchisee)> Other Admin tasks that may be assigned from time to time.

San Pedro, Laguna

> Oversees HR related concerns of the company> Conducts Final interview and Exit interviews> Prepares employment contracts and other related documents (Memorandums, Notices, Quitclaims, etc.)> Prepares staffing requirement per account/campaign> Prepares payroll and payslips

> Oversees HR related concerns of the company> Conducts Final interview and Exit interviews> Prepares employment contracts and other related documents (Memorandums, Notices, Quitclaims, etc.)> Prepares salary and wages computation for costing purposes> Prepares payroll and payslips

A. HRD/Personnel Department> Prepares, develop and implement human resource policies of the company.> Prepares and handles payroll and benefits of employees.> Conceptualize and facilitate activities and training seminars.> Serves as link between management and employees.> Address concerns, administering contracts and resolving work related problems.> Administer disciplinary actions and mediate on administrative hearings.> Handles over-all staffing related concerns and recruitment.B. Admin. Department> Prepare necessary documentations needed for truck registrations, business permits, and other documentation needed by the company and client requirements.> Keeps company records such as contracts, original receipts and certificate of registration of trucks, etc.> Keeps and supervise inventories of company’s suppliesC. Procurement Department> Approves purchase requisitions needed by operations department> Prepares account payables of all acquired supplies, tools and equipment> Conducts audit.> Negotiates and handles truck and equipment acquisition.

Alabang

> Ensure good customer relationship with clients.> Resolve customer’s concerns regarding their account such as payments, technical problems, billing issues, phone activation etc.> Basic Technical Support on customer’s mobile phone and internet connection.> Assist customers with any modifications on their mobile phone account.> Up sell new plans, add-ons and additional subscription for both new and existing customers.> Real-time documentation of accounts prior ending client calls. > Ensure 100% Customer Satisfaction and Net Promoter’s Score > Ensure 100% Quality calls