Smartconnect is the bridge between smartphones, web sites, facebook and other social media channels and a company touchpoints such as contact centers or interaction center, pursuing optimal customer service experience regardless the channel used.

Service provider for IT solutions in - communication strategies using social media, web and CTI - project/people management - application development

Project Manager / Analyst for projects using the following technology:- Mobile & IP Telephony- CTI Technology of Altitude Software- Interactive Voice Response (IVR)- BI technology (Pentaho)- Workforce Management (Verint)- Speech Recognition (Nuance)- Social media Implementation of contact centers using the above mentioned technologies for the following customers- IKEA- Intrum Justitia (The Netherlands) https://www.youtube.com/watch?v=w7YE0EzgYAU - NMBS Europe http://www.contactcenterworld.com/view/contact-center-case-study/belgian-railways.aspx - NMBS Mobility- SodexoAssisted with the implementation of contact centers:- Euroconsumers / Test-Aankoop / Test-Achats (5 countries)Achievements- Managed the professional services team, both on premise as well as on remote locations (Spain, Israel, Pakistan)- Led the solution design based on comways' product portfolio for the above customers. - Integration with AS/400 at Intrum Justitia- Integration with SAP at NMBS- Integration with Facebook for Euroconsumers- Integration with Knowledge Management / Document Management software for Sodexo- Implemented test driven development, a professional ticketing system, migrated to a modern source code control system

Project Management for large projects in the pharma and banking sector in Europe.Notable clients: - Roche (Switzerland) - Boehringer Ingelheim (Germany, Belgium) - HSBC (UK)

The Global Professional Services - Project Director leads a team of experts that implement projects for customers, based on PRINCE2/PMBOK principles. - People management - Leading and assisting the professional services group in analysing the clients' business requirements and communication strategies. - Managing the installation and configuration of the Altitude contact center software suite according to the defined clients' business requirements. - Managing the integrations (SOA, Web Services, C#, etc.) between the contact center software and the clients' back-ends. - Final responsible for the client delivery.Notable clients and functions: - Project manager for the internal contact center for the European Union. - Project manager and main architect for a series of implementations at Transcom, international call center outsourcer (Spain, France, Norway, Netherlands) - Project manager and main architect for the upgrade and extension of the call center of BREBank and Multibank in Łódź, Poland. - Delivery manager for Allianz (Netherlands) - Project manager and developer for Portima, an umbrella organisation of insurance brokers. - Lead developer for the first implementation at SITEL, international call center outsourcer.

Senior Consultant / Project Manager, responsible for implementations and managing of project of different clients, such as The province of Limbourg, Netherlands, ASCOM (multiple projects), NMBS / SNCB, ...Teamleader for junior consultants

COPA-COGECA is Europe's largest lobby organisation in agriculture with more than 70 member organisations from all EU-25 countries.Responsable for setting up and managing the IT and telecom infrastructure, managing connections to member organisations all over Europe.

Interlogic specialized in integrating multi-user client server applications in our clients' back-ends.Notable clients: - OMRON - CIDE, european federation of dehydrators - a military institution

Writing specialized software for advertising agencies, using (for that time) exotic hardware: video-disks, mice, digitizing tablets, bar-code-readers, and video-printers.

Programming administrative, mathematical and network-management programs, in Pascal and C - network administration.