Developed storyboards and design scenarios for end users using Exacqvision and Q-sys software.Supported LAN/WAN systems with TCP/IP connectivity in both classified and unclassified environments.Coordinated and performed server and workstation installations.Provided technical and software support, including deployment, maintenance, and troubleshooting of MS servers and NAS interfaces in an Active Directory environment.Monitored system backups and ensured data replication to disaster/recovery sites.Collaborated with server engineers, users, and client managers to identify requirements, specifications, and plan projects.Installed, maintained, and upgraded hardware and software, including diagnosing and repairing servers, computers, and peripherals.Managed technical assistance, training end-users, and evaluating hardware and software solutions.Handled reporting, trouble ticketing, and maintaining a working knowledge of products and services.Managed IT assets and inventory control, including tracking hardware and software updates.Managed IPTV daily schedules via Mediastar software and assisted the Networking Team with switch configurations and installations.Replaced and maintained Rack UPS systems and batteries.Created Standard Operating Procedures (SOPs) for staff and escorted non-badged visitors for technical work with third-party contractors.Practiced COMSEC protocols and managed inventory for essential operational equipment.

Responsible for providing technical support to 160 out of scope computers and Level 1 support to Classroom Audio Visual equipment & software.

Worked as a Helpdesk Technician supporting US Army (G6) End Users.

Provided Audio Visual Support for over 700+ G6 Classrooms at Fort Lee, including event support/setup.

Provided AV support for over 25+ Mark Center Conference Rooms. (DISA)

Provided Audio Visual Support for over 700+ G6 Classrooms at Fort Lee, including event support/setup.

Aided the Director of 91.3 WVST with daily operations such as trafficking, production, programming, organizing, communicating with guests, and any other needs of the Director.

Worked as a part of a team with Delegate McQuinn, secretaries, and another legislative assistant in order to ensure smooth operation of the day-to-day tasks in the office. Met with constituents, interests groups, and lobbyists and took careful note of their concerns before transmitting this information to Delegate McQuinn.