Teresa Wiley Email & Phone Number

Rochester, Mi, Us

Troy, Mi

Able to handle high call volume and answer customer questions in a timely manner regarding mortgage modification programsAccurately documented, researched & resolved customer service issuesActed professionally & patiently when addressing negative customer feedbackAddressed & resolved customer product complaints empathetically & professionallyAnswered a constant flow of customer calls with up to 60 calls in queue per minuteDefused volatile customer situations calmly &… Show more Able to handle high call volume and answer customer questions in a timely manner regarding mortgage modification programsAccurately documented, researched & resolved customer service issuesActed professionally & patiently when addressing negative customer feedbackAddressed & resolved customer product complaints empathetically & professionallyAnswered a constant flow of customer calls with up to 60 calls in queue per minuteDefused volatile customer situations calmly & courteouslyGathered & verified all required customer information for security purposesHandled customer calls effectively & efficiently in a complex, fast-paced and challenging call center environmentMaintained detailed knowledge of when and where to escalate issuesManaged high call volume with tact and professionalism Show less

Troy, Mi

Ability to be accurate in fast-paced data entry environment with excellent keyboard typingEffectively meet data processing goals & production standardsEntered data from source documentsExperienced with the set-up and maintenance of vendor master fileMaintained employee confidence & protected payroll operations by keeping information confidentialMatched, batched & accurately entered over 1,000 invoices weekly on A/P systemMatched checks to invoices and remitsReturned… Show more Ability to be accurate in fast-paced data entry environment with excellent keyboard typingEffectively meet data processing goals & production standardsEntered data from source documentsExperienced with the set-up and maintenance of vendor master fileMaintained employee confidence & protected payroll operations by keeping information confidentialMatched, batched & accurately entered over 1,000 invoices weekly on A/P systemMatched checks to invoices and remitsReturned incomplete documents to customer for resolutionSort, combined & verified data from source documents collected from various files in company Show less

San Diego, Ca

Added new material to file records & created new recordsOrganized claims, made photocopies, filed records & prepared correspondenceResponded to all inquires from the general public in a prompt & professional mannerReviewed new claims for completeness before giving them to adjuster for reviewUpdated client correspondence filesAnswered incoming calls & recorded accurate messagesGreeted & screened all visitors as well as directed them to the correct employee or… Show more Added new material to file records & created new recordsOrganized claims, made photocopies, filed records & prepared correspondenceResponded to all inquires from the general public in a prompt & professional mannerReviewed new claims for completeness before giving them to adjuster for reviewUpdated client correspondence filesAnswered incoming calls & recorded accurate messagesGreeted & screened all visitors as well as directed them to the correct employee or officeMaintained a clean reception areaOpened and properly distributed incoming mail Show less

High School Diploma, Academics

High School Diploma, Academics