Contracted to work with founders, developers and designers to refine architecture and design of flagship mobile app and web site for this start-up technology company in Communitech's Accelerator Program.

Successful re-architecture of settings and notifications frameworks for BlackBerry 7 OS and BB 10 OS; drove integration across multiple development and process management teams.Comprehensive gap analysis and subsequent cross-department activities to improve the overall BlackBerry customer journey (from market awareness to out-of-box experience to ongoing device usage).Drove aggregate usage analyses to effectively merge qualitative and quantitative data to prioritize user issues… Show more Successful re-architecture of settings and notifications frameworks for BlackBerry 7 OS and BB 10 OS; drove integration across multiple development and process management teams.Comprehensive gap analysis and subsequent cross-department activities to improve the overall BlackBerry customer journey (from market awareness to out-of-box experience to ongoing device usage).Drove aggregate usage analyses to effectively merge qualitative and quantitative data to prioritize user issues for management and executive review.Synthesis of team’s user research to produce a comprehensive set of usage and product insights for design planning.Managed usability team for successful growth to support enterprise and mobile workload. Show less

Led process of user-centered design integration for product, development, and documentation teams – from user requirements definition to QA testing strategies to customer support education in the financial services market.Supported major clients through usage analysis and scenario simulations with QA team.

Developed new business, managed and implemented UX strategies; developed UX training. Clients included Bank of Montreal, Canada Trust, Nortel, IBM, Canada Post, Canadian Department of Defense, Ontario Science Centre, University of Waterloo, University of Guelph, Airmiles Loyalty Group.Highlights include:Developed a usage model / requirements workshop for client stakeholders; identified gaps in underlying business modelDeveloped comprehensive user architecture for… Show more Developed new business, managed and implemented UX strategies; developed UX training. Clients included Bank of Montreal, Canada Trust, Nortel, IBM, Canada Post, Canadian Department of Defense, Ontario Science Centre, University of Waterloo, University of Guelph, Airmiles Loyalty Group.Highlights include:Developed a usage model / requirements workshop for client stakeholders; identified gaps in underlying business modelDeveloped comprehensive user architecture for complex information patterns as part of a complete re-design of New Zealand police systemsArchitected UI re-design of a heavy equipment supply change management applicationDeveloped UX practice and brand experience training for a variety of groups including UXPA conference and local groups, IBM e-commerce solutions group, McMaster University Executive MBA program, University of Toronto Show less

Managed and mentored team members, directed new business development, proposals, project completion, client relationships, practice leadership and training throughout the company.