PMP, CSM, MCSE and MCP certified program/project leader with over a decade and a half of experience developing and managing service products and the driving the marketing and sales processes to bring them to market.- Broad management experience of both technical projects and operations- Assembled and managed high performing technical teams - Designed and managed complex high-availability network upgrades and system migrations- Led database integrated automation and user interface software development projects- Maintained strong stakeholder communication and performed user experience research- Developed and documented enterprise and departmental process and procedures- Consistently delivered increasing operational efficiency via PDCA process analysis- Developed customer satisfaction programs; used data to deliver continuous improvements- Performed in federally regulated industries such as medical and energy (operational knowledge of regulations such as HIPAA and NERC-CIP)- Trained in SDLC, Kanban, Agile, Certified Scrum Master, and PMI PMBOK/PMP certified- Have held industry technical certifications including MCSE and CCNA certifications- Familiar with ITIL/ITSM change management systems and member of itSMF-USA- Currently preparing for CISSP certification and current member of (ISC)2 and ISSA- Experience with AD, Exchange, IIS, SharePoint, MS-SQL, Oracle, LAMP, and other servers- Extensive experience with MS Office and G Suite productivity applicationsExperienced Manager of Operations, Technical Programs / Projects, Marketing and Sales.