Teya West Email & Phone Number

Darwen, Gb

Nelson, Lancashire

• Leading a dynamic team, overseeing the management of high-level customer complaints and escalations on behalf of company directors.• Providing creative and effective resolutions to complex issues, ensuring customer satisfaction and alignment with business objectives.• Utilising exceptional communication skills across various channels including written correspondence, telephone, and social media platforms such as Twitter, Facebook, and Trustpilot.• Conducting comprehensive investigations for the legal team, preparing, and submitting small court claim defences, monitoring live claims, and negotiating settlements to achieve mutually beneficial outcomes while ensuring compliance and accuracy.• Staying up to date with industry trends and regulatory changes to ensure compliance and best practices.• Ensuring the compliant processing of GDPR Subject Access Requests (SARs) and ensuring adherence to regulatory guidelines.• Conducting root cause analysis to identify underlying issues and assisting with the implementation of process changes to for continuous improvement within the organisation.• Fostering a culture of excellence, accountability, and teamwork and empowering team members to achieve their full potential.

Lancashire

Lancashire

The CRB, replaced with the Disclosure and Barring Service (DBS) in 2012 was an executive agency of the Home Office set up to enable organisations to make safer recruitment decisions by identifying candidates who may be unsuitable for work that involves contact with children or vulnerable adults.My responsibilities included handling a high volume of incoming telephone enquiries from individuals and employers related to the application and progress of criminal record disclosures. I consistently exceeded all established targets and performance indicators and received the highest appraisal rating for my dedication to quality, productivity, and accuracy in my work.

Dorset

As a Retail Supervisor for Shoefayre, a high street shoe and accessories retailer acquired by Shoe Zone Plc in 2007, I was responsible for overseeing the daily operations of the store. This included opening and closing procedures, as well as supervising a team of Sales Assistants. I successfully motivated and led the team to achieve productivity targets, and effectively resolved any customer complaints or dissatisfaction. Additionally, I was responsible for various administrative duties such as banking, completing time sheets and filing sales reports.

Education record

Education record