Teyli Serrano Email & Phone Number

Puerto Rico

Responsible for assisting the HR Manager in the recruitment, selection and retention of qualified employees, consistent with the company’s policies and programs.Recruit, interview, and hire for exempt and nonexempt positions, in coordination with the HR Manager and the Hiring Manager. Coordinate and fill approved requests for temporary employees and interns. Post positions internally; accept job-posting applications. Develop and maintain recruitment sources, investigate references as required.Develop and conduct new employee orientation (temporary and regular), including coordination of Quality & Safety training for new hires.Update and maintain employee manual, as required. Coordinate administration of the company’s medical benefits program, following standard practices. Act as a liaison between employees and insurance companies. Assist employees in processing claims and resolving problems. Conduct benefits enrollments on a timely basis. Audit and request payment of carrier invoices. Process claims for workers compensation, unemployment, and disability.Assist in administering company wage and salary program. Coordinate preparation of performance evaluation paperwork.Coordinate the medical, life insurance and retirement plan orientation for open enrollments.Set up and maintain personnel records and files, manually and in Workday. Prepare reports as necessary.Responsible for the e-time payroll process. Coordinate with payroll department on all personnel additions, separations, and changes-in-status.Conduct exit meetings with terminating employees. Conduct exit interviews and summarize findings Monitor COBRA status.Abide by all company rules, policies and procedures. Perform other related duties as assigned.

Puerto Rico

Manage and process candidates through the hiring cycle of background checks, physicals, drug screens, on-boarding documentation, as needed. Update and maintain all employment documents in the applicant tracking system to ensure compliance.Monitor candidate onboarding tasks to ensure completion before or by due date.Maintain and update Standard Work Operating Procedures for the HR Operations Support Team.Work directly with background vendor, drug screen facilities, I9 compliances for timely processing of results.Provide guidance, direction and oversight to assure adherence to federal export control regulations and sponsoring agency policies and procedures related to export controls.Objectively review and make recommendations on candidate results of physicals, background checks and drug screens and elevate complex cases as appropriate.

New York, United States

As an HR Representative responsibilities included providing daily support in the areas of employee relations, performance management, training and development. Establish credibility and trust among local management and employees, and serve as the on-site, go-to HR resource for the team.Guide leaders and frontline employees (300+) regarding company policies, values, HR program administration (benefits, pay and salary) and interpretation to ensure policies and procedures are executed consistently across the site.Design and execute staffing strategies for exempt/non-exempt hiring needs (including campus recruiting).Accurately diagnose organizational issues, develop solutions, and implement action plans at a local level.Lead and participate in Diversity & Inclusion initiatives.Develop and execute site-level strategies to improve Organizational Health and Culture.Improve workforce management by implementing attendance point system at site.Develop and lead training across multiple levels and topics.Serve as advisor and coach to associates around career development and performance issues.Participate in employee investigations and ensure appropriate outcomes and follow-up.Coordinated Human Resources initiatives to reduce accidental injury and illness in the workplace.Overseeing a newly created program that helps transition injured employees into temporary positions to maintain their standing with the company and retain their talent.Ensure activities are in compliance with all state and federal employment laws and regulations.Partner with leadership teams on performance management to develop pipeline and succession plans.

Puerto Rico

Assisted in interview process and orientated candidates of the Entrepreneurial Formation Programs.Trained and recruited prospects and active participants from disadvantaged communities on entrepreneurial development of small and midsize business (SMB).Provided technical assistance to participants in business planning, merchandising strategies, sales, and advertising.Assessed and evaluated business startup goals and performance, conducted government database re- search on demographics for business plans, and procured public agency documents and certifications required by law for SMBs.Prepared, organized, coordinated and monitored everything related to the programs.Participated in team-building activities to enhance working relationships.

Florida, United States

Demonstrated respect, friendliness and willingness to help wherever needed.Served customers and followed outlined steps of service.Developed and maintained courteous and effective working relationships.Identified issues, analyzed information and provided solutions to problems.Used critical thinking to break down problems, evaluate solutions and make decisions.

Mayaguez, Puerto Rico

Implemented administrative systems, procedures, and policies.On a day-to-day basis independently managed student records, audited files, and tended to Switchboard.Assisted students, directed student cases to appropriate personnel, and responsibly handled sensitive documents.Executed record filing system to improve document organization and management.Maintained staff directory and company policy handbook for human resources department.Generated reports and typed letters in Word and prepared PowerPoint presentations.Scheduled office meetings and client appointments for staff teams.

Master'S Degree, Criminal Justice And Corrections

Bachelor'S Degree, Social Sciences / Psychology