•Provided both desktop and remote support worldwide to a 750 member organization. Provided remote support to users in the countries of Italy, Germany, Slovenia, Lithuania, Latvia, Poland, and many users dispersed throughout multiple counties in Africa.•Operated networks consisting of Windows Server 2008/2012, Active Directory, and VPN.•Performed system audits, while ensuring that proper policies and procedures were followed to maintain data integrity and availability.•Executed daily network administrative tasks to including server maintenance and data storage, user account creation, group membership and access, as well as the configuration and security monitoring of the network.•Responsible for the management of user accounts, network rights, membership and group access within an internal network.•Developed and managed internal information using online databases.•Configured and maintained Outlook accounts, as well as maintenance of Microsoft Exchange Server 2007/2010.•Conducted Training to both IT and non IT personnel in all aspect of IT security, Governance and risk management.•Contributed to the configuration and maintenance of over 30 servers. •Supported Operations Systems Windows 2000, Windows XP, Windows 7 and Windows 8.

•In-depth knowledge and daily use of DoD Information Assurance Certification and Accreditation Program (DIACAP)•Routinely conducted Risk Assessment, Analysis, and Mitigation Preparation.•Use of DoD Information Assurance Risk Management Framework (DIARMF)•Daily monitoring and reporting of data files, as well as the regulation and safeguarding of information within computer files. •Reviewed all violations in regards to IT security policies and procedures, conducting retraining with violators to ensure violations are not repeated.•Modified system data to change access levels of individual users, revise any errors, and install any new software.•Trained users of all access levels, in security awareness and policies to ensure the integrity of the system and improve server and network efficiency.•Handled the implementation and access of VPN accounts. •With the Use of Directory service software and organization wide policy to safeguard system files against accidental or unauthorized modification.•Responsible for over $400,000 worth of equipment, computers, printers, servers, switches, etc.

•Analyze and assess damage to the data/network as a result of security incidents.•Monitor and enforce compliance with security policies and procedures.•Provide support to incident handling and data analysis to detect, protect, and sustain organizational operations.•Perform daily operations with network protection systems.•Conducted incident handling and provide required reporting in accordance with company policies.•Constructed detailed status reports based on network events and alerts. •Organize and conduct classes, to train all personnel within the organization on network threats, and proper reporting channels of incident management.