Jose Feliciano Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

• Drive the design, development and implementation of our analytics platform to provide stakeholders with structured access to data, primarily SQL
• Create visualizations and reports for requested projects, primarily through Power BI
• Participate, gather requirements, and create demos for all data analytics/management related RFP
• Guide and create the streamlining and automation of ad-hoc and standardized reporting functions
• Translator between business and technical teams, by consulting on the data available or feasibility of acquiring data, keeping cost versus benefit in mind
• Created and maintains a low-cost IT ticketing system that is used throughout the entire company

• Manager of the sourcing team responsible for the largest account at Anixter Power Solution
• Conducted impact analysis of business requirements on existing technology platform, presented findings and facilitated solutions
• Provided business support for existing systems
• Performed various data forensics and developing reports to identify and rectify errors or gaps in processes, profit margin, product set ups, and inventory
• Implemented VMI programs by performing crib crawls, product research/setup, identifying suitable alternates, obtaining pricing, and provided continuing support

Orlando, Florida Area

• Compiled and analyzed enrollment/performance data to help improve student enrollment and retention
• Implemented suitable solutions that enhanced overall performance and efficiencies, consistent with the organization’s strategic goals and objectives
• Developed business intelligence, data warehousing, and reporting solutions to share key user insights, campaign effectiveness, and business impact with stakeholders
• Analyzed various data sources and pulled information from different vendor systems and made recommendations and identified trends
• Liaised with internal business groups to identify business requirements provide technology solutions
• Conducted post-implementation review of processes and conducted training of new or redesigned processes

Orlando, Florida Area

• Gathered disparate data from various data sources; analyzed and normalized to ensure data integrity for analysis
• Liaised between Operations and IT to define data definitions, overcome system limitations, and test outcomes
• Liaised between Operations and Legal throughout the lifecycle of all contracts, from RFQ until expiration
• Served as a resource to strategic alliance clients for contract compliance and providing key performance indicators
• Analyzed and reported comparisons to industry/company benchmarks, determined trends, and prepared cost savings analysis
• Delivered a myriad of reporting options and outputs to clients and the business to ensure maximum performance, compliance, and satisfaction

• Standardized data sources with numerous Excel techniques that include: formulas, functions, and macros
• Designed detailed, user-friendly pivot tables and charts in Excel to present data in a visually appealing, presentation-ready format for end users
• Assessed enrollment data to produce sales, pipeline, attrition, comparative, snapshot, and trend analysis reports supporting national admissions leadership with operational performance review and strategic planning.
• Created, maintained and enhanced databases to track and report new student recruitment, staffing levels, employee turnover and new hire onboarding
• Completed mission-critical projects, including collaboration with data warehouse team

• Evaluated personnel through observations and audits to promote compliance
• Conducted quality assurance training of advisors, managers and support personnel
• Developed worksheets that manipulate data for the VP of Enrollment Management, National Director of Admissions, and other key leaders for use in strategic planning
• Assisted in tracking of inquiry campaigns to ensure distribution efficiency
• Responsible for promoting scholarship awareness of personnel which includes training, communication, updates, and tracking to properly allocate monies
• Involvement of duties with support staff for programs such as Sales Force, Cognos, and Infortel to generate reports that bridge all data sources

• Meticulously compiled time sensitive daily and weekly sales report
• Documented and reported accuracy verification
• Processed undergraduate enrollment applications and payments
• Maintained inventory of office supplies for the sales and support staff
• Submitted and tracked Help Desk tickets
• Handled sensitive and confidential student information

• Provided exceptional administrative and technological leadership and support leadership for one of the largest law firms in Florida, with the focus on providing a superior level of service to management, partners.
• Scanned and bates-labeled vast quantity of documents with virtually no error
• Completed needs analysis for internal clients; recommend and apply technical solutions to ensure maximum productivity and use of available resources
• Recommended software and hardware products and devices for the organization
• Troubleshoot and resolved Tier 1 and Tier 2 level hardware/software issues
• Collaborated with IT department to address and resolve technology issues

• Reviewed request from attorneys and paralegals and used a variety of software to fulfill request which included: Summation, image management, and trial presentation
• Delivered finished products to requesting party
• Observed how to bill hours through Elite Webview

• Completed research, filling legal forms, composing memorandums, reviewing documents, meeting deadlines

Bachelor Of Arts, Legal Studies/Pre-Law

Master Of Information Systems Management

Associate Of Arts, Political Science