Arrow Group is a KSA market leader in Manufacturing and Distribution industry in Jeddah with three main affiliates, Arrow Beverage Factory , Arrow Juice Factory , Arrow Food distribution• Initiating and leading the digital-transformation journey across All Arrow group by adopting and implementing ERP ‘s across all Arrow companies (Manufacturing, Retail, Distribution) • Building and Establishing IT Department from scratch all over the group.• Setting company IT vision and leading company’s IT transformation.• Managed group business ERP Implementations (SAP – S4HANA cloud - Dynamics AX 2013 R3).• Takes overall responsibility for leadership, control and decision making for the whole IT to include service delivery, application support, Infrastructure, Networks, laptops and desktops.• Responsible for taking the necessary measures and action to proactively protect the business environment against any systems failure that could cause service disruption, significant business impact and revenue loss.• Preparing, writing and implementing IT policies and procedure.• Managing group consolidation / virtualization to optimize the group IT cost• Managing group transformation from local exchange to office 365.• Managed Group Sales Force Automation System ( Sales and Distribution System)• Responsible for preparing, updating and following up on the IT budget of Arrow Group Holding and all its affiliates. • Formulating 3,5,7 years IT strategy for ARROW Group and all its affiliates.• Translate the service request of the business into new projects or enhancements.• Responsible for managing technical support and responding to any problems.• Defining objectives for infrastructure, application and support teams, and aligning efforts with the company’s vision and strategy.• Managed a successful relationship with all infrastructures, application vendors for better business performance.

Experience•Responsible for preparing, updating and following up on the IT budget of Ring Group Holding and all its subsidiaries. •Developing business cases for new projects and business opportunities.•Coordinates with Business development to evaluate the technology impact and technical solutions/requirements for new project/business opportunities.•Formulating 3,5,7 -years IT strategy for Ring Group and all its subsidiaries. Establishing standardized processes for use by the infrastructure, application and support teams.•Responsible for managing technical support and responding to any problems.•Defining objectives for infrastructure, application and support teams, and aligning efforts with the company’s vision and strategy.•Planning resources allocation and utilization for various projects and tasks•Managed a successful relationship with all infrastructure , application vendors for better business performance.•Ensuring that the delivered services complies with different agreed SLA•Managed Group ERP Implementations (Dynamics Great Plains + Microsoft Retail Management System RMS + Microsoft CRM ).•Managing Group budgeting ,planning and reporting system implementations- Microsoft Forecaster.

•Evaluation, testing and installation of LAN & PC hardware and software, including new releases of operating systems and corporate applications.•Development of new configurations to accommodate changes in the network due to company extension.•Management of voice-over IP – Cisco Call Manager system within all Ring Group•Setting up and implementing IP Contact Center (IPCC) ( Short no. service 19XXX ) •Management of internet connection, configuration and troubleshooting of Cisco routers and switches.•Design, implementation and troubleshooting of the network Cabling paths and topology.•Monitoring the overall network performance and the fine tuning of network configuration by analyzing and modifying systems design to enhance the efficiency of applications.•Maintaining an inventory for all hardware and software related to IT department.•Periodically reviews user and server logs to ensure that only licensed software is in use and that virus protection software is up to date.•Planning and developing IT infrastructure (Algeria, Pakistan , Bangladesh, Tunis , Egypt)•Establishing WAN connections between our branches in and outside Egypt using MPLS network. •Monitors and evaluates the performance of all technical staff against position requirements to ensure their responsibilities are being adequately carried out. Performing full range of supervisory functions over subordinate staff including determining and assigning duties, responsibilities and assignments, employee evaluation, determining and planning technical training needs, initiating actions such awards and discipline, etc….•Responsible for recruiting technical staff according to the company policy.•Directs the conduct of periodic computer security awareness, training, to include storage of sensitive files, email security.•Following up all the contracts between the group and different suppliers.

•Designed and installed computer network solutions for 5 factories and 2 head offices•Managed structured cabling projects. •Installed networking devices.•Performing troubleshooting for already existing computer networks.•Administering WinNT Network.(135 users)

•Installing WinNT Server.•Installing Win.95 or WinNT workstation for each Machine•Connecting workstations to each other through Hubs & Switches. •Adding and removing users and groups.•Sharing resources like printers, …•Handling and resolving all network problems ( printers sharing , users logon , office support )•Making a daily backup for all project data