Provided Help Desk Support for all Company personally between four locations Installed and supported Software and Printers. Support and maintain SQL Databases. Maintained inventory of equipment in for all locationsConfigured and maintained ESET Configured and support of Microsoft Office 365 Products Provide Support for and use Microsoft Remote Desktop Connections Microsoft Server Products. Installed and Maintain iOS Devices Provide support and Administrator Mobile Devices in MaSS360 software Administer and Manage SpiceWorks Help desk Software

Provided Help Desk Support for several in Office ClientsProvided Help Desk Support for several remote customers Installed and supported Software, Printers.Support and maintain SQL Databases.Maintained inventory of equipment and software in which the customers are using.Maintained the Network connections, support the VPN connections.Configured and maintained several different versions of Symantec Backup Exec solutions.Configuration of all Microsoft Office Products, Microsoft Exchange 5.5, 2003 and 2007.Microsoft Remote Desktop Connections, Microsoft Server Products (2003, 2000).Microsoft Outlook (2010, 2007, 2003, 2000) and Microsoft Outlook ExpressProvide support and Administration of Symantec End Point ProtectionProvide support for Mobile Force software Provide support for NewBiz SoftwareProvide support for Amtech Software Provide support and Administrator Mobile Devices in Mobile Iron SoftwareProvide support and Administrator On-line Remote Backup Software (Servosity)Participate in 24/7 off hours supportRemedy Ticket System

Provided Help Desk Support for several end users Installed and supported Software, Printers, and Databases.Support installation and implementation of connectivity and high-end systems products.Configure and Support LAN/WAN networksMaintained inventory of equipment and software in which the end users are using.Maintained the Network connections, supported the VPN connections.Currently maintaining 15 to 20 servers using VMware ESX 4.1Configured and maintained Symantec Backup Exec 12 solutions.Configuration of all Microsoft Office Products, Microsoft Exchange 5.5 and 2003.Microsoft Remote Desktop Connections, Microsoft Server Products (2003, 2000).Microsoft Outlook (2007, 2003, 2000) and Microsoft Outlook Express.; Inquired and purchased equipment for remote locations with several IT vendors.

Provided Help Desk Support for several end users in Remote locations using Terminal Services.Installed and supported Software, Printers, and Databases.Support installation and implementation of connectivity and high-end systems products.Maintained inventory of equipment and software in which the end users are using.Maintained the Network connections, supported the VPN connections.Knowledge of AS400 software program to maintain daily operations of the company.Configured and maintained CA/ BrightStor Backup solutions.Prepared and maintained off-site back-up rotation with a third party company.Configuration of all Microsoft Office Products, Microsoft Exchange 5.5 and 2003.Microsoft Remote Desktop Connections, Microsoft Server Products (2003, 2000).Microsoft Outlook (2007, 2003, 2000) and Microsoft Outlook Express.; Open, logged, and closed Help Desk calls using Track-it Help Desk Support Software.Inquired and purchased equipment for remote location with several IT vendors.

Installed and configured the second phase of a Thin Clients installation in several locations within PA & NJ.Provided Help Desk Support for all of there locations both on & off-site.Maintained an inventory of equipment used during installation.

Provided Help Desk Support for about 200 end users.Installed and supported Software, Printers and Databases.Support installation and implementation of connectivity and high-end systems products.Participate in the configuration and support of internal systems.Maintained inventory of equipment and software in which the end users are using.Maintained the Network connections, supported the VPN connections.Researched, acquired and implemented new software programs.Prepared and maintained documented procedures.ARCserve 2000; Norton Antivirus - Corporate Edition; Microsoft SQL; Microsoft Office Products and Microsoft Exchange 5.5 and 2003.Used UNIX to maintain and support Databases.

Provided Help Desk Support for about 400 end users.Installed and supported Software, Printers and Databases.Maintained a inventory of equipment and software in which the end users were using.Support installation and implementation of connectivity and high-end systems products.Configure and Support LAN/WAN networksParticipate in the configuration and support of internal systems.Maintained inventory of equipment and software in which the end users are using.Maintained the Network connections, supported the VPN connections.ARCserve 2000; Norton Antivirus - Corporate Edition; Microsoft SQL; Microsoft Office Products and Microsoft Exchange 5.5 and 2003.

Provided Field Support for about 30 Stores.Installed and supported Software, Printers, Cash Registers, VRU's and SriptPro Machines.Maintained an inventory of equipment and software in which the stores were using.Monitor and control daily service call activity, utilization, inventory levels and service calls.

Provided Help Desk Support for about 300 end users.Installed and supported Software, Printers and Databases.Configure and Support LAN/WAN networksMaintained an inventory of equipment and software in which the end users were using.