Thomas Fine Email and Phone Number

𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗼𝗳 𝗖𝗹𝗶𝗲𝗻𝘁 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀/𝗦𝗮𝗹𝗲𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿• Oversee all client relations activities to ensure an exceptional experience• Manage client intake processes, confirming timely and smooth onboarding of new clients• Maintain detailed records of client interactions and sales metrics to track progress adjust strategies• Collaborate with the legal team to understand client needs and offer tailored solutions• Train and mentor staff on best practices for client engagement and sales𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗼𝗳 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆• Develop and execute the firm’s technology strategy to align with business goals• Manage and maintain the firm’s IT infrastructure, including hardware, software, and networks• Oversee the implementation and integration of legal practice management software & critical systems• Ensure data security and compliance with relevant regulations• Lead the development of disaster recovery and business continuity plans• Manage relationships with third-party IT service providers and vendors• Provide technical support and training to staff on software, hardware, and best practices• Monitor and improve cybersecurity measures & vulnerability assessments• Evaluate and implement cloud-based solutions to improve collaboration and efficiency• Identify opportunities for innovation and improvement• Develop and manage the technology budget, ensuring cost-effective solutions are in place

• Created a culture of success with an emphasis on continual business and goal attainment• Developed and implemented strategies to achieve the company’s sales objectives• Planed, organized, and directed the activities of the sales teams in the SW Region• Developed and managed sales budgets and staffing requirements• Delivered accurate and timely forecasts• Managed customer expectations and delivered a prominent level of customer satisfaction• Assumed other special activities and responsibilities as directed by the President

• Directed the industrious efforts of a team of highly skilled Technology Solutions Consultants• Assisted the sales team in developing, managing, and nurturing new and existing business partnerships• Accomplished volume, profit, and cost containment goals• Provided ongoing professional development and education for TSC’s personal and professional growth• Planned and executed in-house seminars and customer appreciation events• Maintained branch pipeline health holding each sales stage to a specific set of company targets • Established Prospecting, Partnership, and Professional Development as sales framework pillars• Skillfully applied a systematic Account Planning Session strategy for all TSCs • Formalized and developed a TSC Scorecard that provided consistent & standardized feedback

• Worked collaboratively with Channel Partners to generate leads and close F5 opportunities• Arranged demonstrations of F5 solutions with Channel and prospective customers• Identified and qualified business opportunities, made regular sales calls, & developed relationships• Led negotiations, coordinated complex decision-making processes, & overcame obstacles to closure• Assumed a leadership role in coordinating territory strategy and tactics for sales support team • Assumed full responsibility for accurate sales forecasting and ensured Salesforce was fully utilized • Determined market strategies and goals for each product and service

• Gained commitments from C-Level decision makers in complex, competitive, and saturated IT markets• Responsible for all aspects of the account sales life cycle - prospecting to closed transaction • Demonstrated an exceptional ability to build and preserve long lasting and loyal client relationships• Instructor for ImageNet’s bi-annual new-hire training class• Provided highly dependable monthly, quarterly, and yearly forecasts• Maintained an exceedingly accurate account management database - Sherpa• Ranked 10th in 2015 YTD Gross Profit production out of 65 ImageNet Document Solutions Consultants• 2014 Dallas Employee of the Year• 2014/2015 President’s Club Award recipient

• Developed and implemented lesson plans distinctively designed for students with special needs • Provided students with uniquely designed learning activities and experiences • Established and maintained open communications with parents, students, and administrators• Sponsored the Math and Science Club • Received highest rating of “Exceeds” for the 2011 – 2012 scholastic year• Invited to write special education math curriculum for the 2012 – 2013 academic year

• Developed and managed relationships with mortgage brokers to promote subprime products• Educated brokers on the company’s subprime lending guidelines, pricing, and product offerings• Acted as the primary point of contact for brokers to facilitate loan submissions• Identified and pursued new business opportunities to grow broker network and increase loan volume• Reviewed and assessed loan applications to ensure they meet the company’s subprime lending criteria• Collaborated with underwriting, processing, and closing teams• Provided brokers with real-time updates on loan status • Conducted workshops for brokers to improve their understanding of subprime mortgage products• Monitored market trends and competitor offerings to stay informed on industry developments• Met or exceeded established sales and production targets on a consistent basis• Prepared and submitted regular sales reports, tracking key performance metrics and pipeline growth

• Developed and managed relationships with mortgage brokers to promote subprime products• Educated brokers on the company’s subprime lending guidelines, pricing, and product offerings• Acted as the primary point of contact for brokers to facilitate loan submissions• Identified and pursued new business opportunities to grow broker network and increase loan volume• Reviewed and assessed loan applications to ensure they meet the company’s subprime lending criteria• Collaborated with underwriting, processing, and closing teams• Provided brokers with real-time updates on loan status • Conducted workshops for brokers to improve their understanding of subprime mortgage products• Monitored market trends and competitor offerings to stay informed on industry developments• Met or exceeded established sales and production targets on a consistent basis• Prepared and submitted regular sales reports, tracking key performance metrics and pipeline growth

• Developed and managed relationships with mortgage brokers to promote subprime products• Educated brokers on the company’s subprime lending guidelines, pricing, and product offerings• Acted as the primary point of contact for brokers to facilitate loan submissions• Identified and pursued new business opportunities to grow broker network and increase loan volume• Reviewed and assessed loan applications to ensure they meet the company’s subprime lending criteria• Collaborated with underwriting, processing, and closing teams• Provided brokers with real-time updates on loan status • Conducted workshops for brokers to improve their understanding of subprime mortgage products• Monitored market trends and competitor offerings to stay informed on industry developments• Met or exceeded established sales and production targets on a consistent basis• Prepared and submitted regular sales reports, tracking key performance metrics and pipeline growth

• Oversaw daily operations of the branch, ensuring smooth workflow and high performance• Led, mentored, and managed a team of loan officers, processors, and support staff • Developed and executed strategies to drive loan production• Monitored loan pipelines and ensured timely processing and closing of mortgage applications• Ensured compliance with all regulatory requirements & company policies; maintaining audit readiness• Provided guidance on complex loan scenarios; structuring deals to fit borrower needs• Cultivated relationships with real estate agents, builders, and other partners • Set individual and branch performance goals, tracking progress and implementing corrective actions • Conducted regular performance evaluations and provided coaching and training for all staff• Managed the branch's P&L, ensuring profitability and efficient use of resources• Represented the branch in community events and networking

• Promoted company’s mortgage products and services to generate loan submissions• Educated brokers and partners on the company’s lending guidelines, rates, and product offerings• Served as the primary point of contact for brokers, answering questions and addressing concerns • Collaborated with underwriting and processing teams • Identified new business opportunities • Monitored the loan pipeline; providing regular updates to brokers • Conducted training sessions for partners to enhance their knowledge of mortgage products • Stayed informed on market trends, interest rates, and regulatory • Achieved or exceed monthly and quarterly sales goals and production targets• Prepared and submitted regular sales activity reports, tracking key metrics and performance

• Delivered packages to residential and commercial locations along assigned routes• Operated a delivery vehicle safely, adhering to traffic laws and company guidelines• Managed daily delivery schedules to ensure timely delivery of packages• Scanned and recorded packages using handheld devices for accurate tracking and reporting• Communicated with dispatchers regarding route updates, delays, and delivery issues• Provided excellent customer service, responding to inquiries and resolving delivery concerns• Followed all safety protocols, including proper lifting techniques and safe driving practices• Loaded and unloaded delivery vehicles, ensuring packages were secured and organized• Collected payments or signatures from customers for deliveries when necessary• Performed vehicle inspections and maintenance checks before and after each shift• Worked efficiently under tight deadlines, handling high package volumes during peak seasons

• Greeted and welcomed guests upon arrival, ensuring a warm and friendly experience• Managed the check-in and check-out process efficiently• Processed guest payments, including room charges, incidentals, and refunds• Responded to guest inquiries both in-person and over the phone• Addressed guest complaints or concerns promptly and professionally, ensuring a positive resolution• Coordinated with housekeeping and maintenance teams to ensure guest rooms were ready• Managed reservations, cancellations, and modifications in the hotel’s booking system• Provided concierge services, assisting guests with booking transportation, and dining reservations• Maintained accurate records of guest stays, billing, and special requests• Followed Hilton’s brand standards for service and hospitality to enhance guest satisfaction