Todd Funk Email and Phone Number
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Todd FunkCustomer Success Leader • Business Strategist • Operations Executive (COO) • Transformation Specialist • Exceeder of Expectations • Entrepreneur & Founder (CEO) • Servant LeaderABOUT MEAs a successful entrepreneur and business professional who grew a company from the ground up and sold it for 250x equity to a global organization, I know what it takes to deliver excellence. I created value in my company by developing a strong corporate culture and empowering the team to exceed expectations at every turn. A true servant leader, I am driven to make a difference for employees and customers through a solid foundation of processes and systems that allow for the flexibility needed to ebb and flow as so often occurs in business. I know that customers are the lifeblood of any organization, so I have committed myself to ensuring my teams provide the absolute best customer service. Of course, that means employees are supported in that endeavor. I hire the right people, put them in the right roles, and train them to fulfill the organization’s mission. Together, we continue to excel and celebrate our wins.TALENT AREAS• Strategic Planning• Customer Success• Operations• Processes & Procedures• Business Analytics• Continuous Improvement• Business & Digital Transformation• Emotional Intelligence• Sales & Marketing• Mergers & Acquisitions• Communications• Professional Services• Business Development• Program Management• Financial Management • Human Resources• Goal Setting & KPIs• Contract Negotiations• Escalation Management• Partner ManagementSOMETHING PERSONALElectric bicycles are a passion of mine: building them, converting older bikes to electric, and riding them. Look for me out on the street!LET’S CONNECT!I look forward to learning more about you and hope you will send me a connection request, email me at tcfunk62@gmail.com , or schedule a meeting with me https://calendly.com/tfunk-proverbialpartners/30min .
Front Range Revenue Partners
View- Website:
- frontrangerev.com
- Employees:
- 1
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Head Of Business DevelopmentFront Range Revenue PartnersScottsdale, Az, Us
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Senior PartnerProverbial PartnersScottsdale, Az, Us -
Board AdvisorRefered Aug 2024 - PresentPhoenix, Arizona, UsProviding entrepreneurial leadership across all areas of the business - Operations, Finance, HR, Risk, and Sales. -
Senior PartnerProverbial Partners Feb 2024 - PresentProverbial Partners was formed with a singular purpose . . . to help others succeed leveraging our knowledge and experience. We have started, grown and exited award-winning companies that have been featured in Inc. 500 / 5000 fastest growing private companies, Entrepreneur Magazine’s Hot 100 and Fortune’s 100 fastest growing public companies. Our honest assessment™ of your business allows for a true evaluation of your business, people, products / services, partnerships and future potential. We believe that knowing where you are is the first step in building a path for the future, whatever that goal may be.We’re here to listen, advise and help! How can we best help you and your business?Responsibilities:• Business Planning• Go-to-Market Strategies• Sales Pipeline Growth and Validation• Leadership Mentoring• Work from Home / Remote Business Advisory• Reseller / Partner Ecosystem Advisory• Transformation Expertise (Business, Technology, Product, etc.)• Service Portfolio Optimization & Advisory• Product Portfolio Management & Advisory• SaaS Strategies• Exit Planning & Strategies
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Director Of Client ServicesPsg Global Solutions May 2022 - Feb 2024Marina Del Rey, Ca, UsPSG is where people and technology come together to deliver exceptional results. We combine our dedicated global workforce of recruiting resources with a best-of-breed tech stack and next-gen processes to deliver the best talent possible to our portfolio of global clients. Senior Executive responsible for customer & partner success. Thinking big, leading multiple teams, and building creative solutions that solve the tough process outsourcing problems our clients & partners face. Responsibilities• Drive results by setting goals, improving processes, and ensuring operations has clear directions and expectations • Identify, coordinate, and lead process improvements resulting from business analytics• Build and maintain strong client & partner relationships• Define and articulate the economic impact we are delivering to clients & partners • Manage pricing and internal costs to achieve revenue and margin targets • Lead strategic planning for customer success and business operations• Develop new solutions, technologies, and go-to-market strategies that enable the company's continued growth and innovation -
Sr. Executive Vp - Us OperationsEckoh Nov 2015 - Jan 2022Hemel Hempstead, Hertfordshire, GbEckoh is a trusted, global provider of customer contact and secure payment solutions for large enterprises around the globe (offices in the US, UK and Australia).Sr. Executive responsible for US Operations – Strategic Planning, Budgeting and Goal Setting/KPI’s, Business Reporting, P&L, Solution Requirements, Design, Engineering, Development, Quality Assurance, Customer Success, Account Management, Support, NOC, Manufacturing, Logistics, Vendor Management, Contract Negotiations, Partner/Channel Management, Training, M&A, Human Resources … Results• Grew US Secure Payments - revenue by over 200% and new US Customers by over 1000%• Successfully integrated all former PSS employees with Eckoh - over 90% employee retention• Created a sales and marketing campaign that resulted in over $2M of cross-sales to former PSS customers• Developed a business relationship with Ribbon that increased revenue per customer by over 15%• Negotiated new vendor relationships that reduced annual costs by over 10% and reduced equipment lead times by over a month• Started training program which increased first service call resolution by over 15% and reduced reactive service calls by over 70%• Reviewed and improved implementation methods – increasing change-request revenues by over 25%, reducing time-to-revenue by over 50%, and reducing QA cycles by over 10%• Identified and implemented software tools to improve proactive support – reduced customer calls by over 70%, down time by over 80%, and severity 1 issues by over 80% • Led US transition to new finance platform, resulting in improved reporting, analytics and forecasting related to recurring revenues• Developed new operational processes – increasing employee utilization and productivity by over 20%• Worked with Product and IT Teams to successfully bring AWS Secure Payments Cloud/SaaS solution to US Market – 15 new customers in 18 months -
Ceo/President And FounderProduct Support Solutions (Pss) May 2002 - Nov 2015Dublin, California, UsPSS was an international system integrator focused on contact center technologies. Founded Startup PSS in May 2002. Acquired by Eckoh in Nov 2015. CEO/President/Board Chairman responsible for all areas of the business - Strategic Planning, Budgeting and Goal Setting/KPI’s, Business Reporting/Forecasting, Sales, Marketing, Finance, Services, Support, Customer Success, Account Management, Vendor Management, Legal/Contract Negotiations, Regulatory Oversight, Partner/Channel Management, Investor Management, M&A, Human Resources, …Results• Founded Startup PSS with total equity investment of $30K• Successfully led a stock sale to Eckoh resulting in a return on equity of over 250X• Grew company to 80 large enterprise customers (20 Countries)• Increased gross revenues on average of 46% per year while increasing profits an average of 12% per year• Implemented human resource policies which resulted in an over 90% employee retention rate• Acquired BrainTrust LLC resulting in a Genesys Partnership – increasing annual revenues by over $1.5M• Negotiated exclusive partnership with Coral Interactive - increasing annual revenues by over $1M• Created operational processes which resulted in an over 95% annual customer retention rate
Todd Funk Skills
Todd Funk Education Details
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Devry UniversityElectrical Engineering -
Wisconsin School Of BusinessOperations Management
Frequently Asked Questions about Todd Funk
What company does Todd Funk work for?
Todd Funk works for Front Range Revenue Partners
What is Todd Funk's role at the current company?
Todd Funk's current role is Head of Business Development.
What is Todd Funk's email address?
Todd Funk's email address is tf****@****elp.com
What is Todd Funk's direct phone number?
Todd Funk's direct phone number is +192520*****
What schools did Todd Funk attend?
Todd Funk attended Devry University, Wisconsin School Of Business.
What skills is Todd Funk known for?
Todd Funk has skills like Ivr, Sip, Contact Centers, Integration, Cti, Voip, Telecommunications, Unified Communications, Call Centers, Speech Recognition, Strategy, Telephony.
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