Tracey Gaffney Email & Phone Number

Berlin, NJ, US

United States

Greater Philadelphia Area

Home Office

- Contractor assisting Telecommunications Auditing and Optimization for Enterprise Business.- Assisting in social media, CRM development, and general marketing practices.- Setting up carrier services management

New Jersey

Assisting multiple businesses with organizational and marketing technology needs including: - CRM Analysis, Design, and Implementation - Website and Social Media Maintenance and Set Up- Proposal Generation and Design- Customer Care Ticketing and Notification Technology Implementation- Telecommunications Industry - Auditing, Optimizations, Quoting, Solution.

304 Hurffville Crosskeys Rd. Sewell, NJ 08080

Friends Are By Your Side is committed to donating much-needed hair replacement and styling services to women undergoing treatment for cancer and grants wishes to young children undergoing treatment for cancer.As President and Board Chair, I am committed to continually increasing the ways in which we support families all over the world who have been.

Greater Philadelphia Area

Current Project:- Assisting large cable and telecommunications carrier in rebuilding all BSS and OSS platforms to new software platform suite (AmDocs).- Managing documentation of all business processes and requirements.- Assisting to implement, communicate, and manage all PreSales integrations with both new and existing systems.

Malvern, Pennsylvania

- Ensuring client deliverables for management of both voice and data wireline and wireless telecom client project initiatives including: ~ Assessment, Benchmarking, Evaluation, and Selection of Vendors ~ Cost Recovery, Billing Analysis, Auditing, Expense Management, and Budgeting ~ RFP Strategy and Management ~ Contract Management and Negotiation ~ Asset.

Voorhees, NJ

- Develop process and procedure for internal and external sales requests. - Work with all departmental heads to ensure process and procedure accuracy and quality controls.- Manage team to ensure timely response of requests- Maintain accurate sales reporting on a monthly, quarterly, and yearly basis.- Ensure special pricing requests are completed.

Voorhees, NJ

- Provide daily pricing, proposal, and/or contract documentation support to both internal and external sales reps.- Complete proposal requests within interval. - Complete Special Pricing requests: Manage ICB process for special pricing requests or technical requests outside of standard product catalog.- Develop a Profit Model for all special pricing.

Mount Laurel, NJ

• Generate additional business opportunities through the growth and retention of an assigned base of customers.
• Initiate proactive account management to uncover opportunities and educate customers on Windstream's full product portfolio.
• Review sales opportunities for existing customer base and coordinate turn up of services.
• Provide customer service by responding to customer inquiries, trouble ticket resolution and escalations, and processing MACDs (move, add, change orders) with possible vendor coordination.
• Negotiate expired or soon to be expired contracts with customers.
• Follow new service installations, service moves, adds and changes and renewal processing to ensure accuracy of invoicing.

• Provide personalized solutions to our growing base of customers. Help customers to navigate through the constantly changing and dynamic technology. Negotiate new contracts that are more tailored to the customer's needs.
• Build positive relationships with assigned customer base which will generally be accounts where there is not an active sales representative. Understand the dynamics of the organization to align with key decision makers.
• Identify sales opportunities within assigned customers and present solutions/proposals to generate additional revenue.
• Pursue win back of former customers who have previously churned from PAETEC.

Mount Laurel, NJ

• About GrayHair SoftwareGrayHair Software, Inc. is an innovator and industry leader in the delivery of services to improve and automate the management of business mail. GrayHair solutions address critical mailing.
• Coordinate all aspects of implementation of client services and vendor coordination.
• Prepare and present sales proposals to sell additional products and services to assigned base.
• Conduct regularly scheduled quarterly reviews.
• Consistent monitoring of all reporting for direct mail campaigns within assigned client base.
• Establishment of process and procedures and ensure proper documentation.

Everybody Loves Frozen Drinks! I'm "the Margarita Man" and delicious frozen Margarita's and Daiquiri's are my business. We deliver frozen drink machines almost anywhere, which produce frozen Margaritas, Rum Runners, Hurricanes or any other 20 specialty flavors of your choice. What a great addition to weddings, conventions, holiday parties, office.

• Magellan Hill Technologies provides telecommunications and internet solutions and services to small businesses in New Jersey, Pennsylvania and New York.
• Coordinated all billing, customer service, internal processes and procedures, and forms.
• Managed all office internal operations including phone system, mailing systems, front desk personnel, and supplies.
• Participate in sales calls and serve as internal and external subject matter expert.
• Established working relationships and communications with all underlying service providers both in a Resale as well as Wholesale environment. Provisioning of all switched and dedicated access carrier requests with.
• Built all parameters and inventory within billing database software. Established the Magellan Hill bill format and design. Created Customer Service Record (CSR) information for supply to customers and vendors.

Voorhees, NJ

• Managed a base of accounts within strategic markets including hospitals, universities and colleges, car dealerships, financial institutions, telemarketing firms, and hotels.

Voorhees, NJ

• Manage a team of 20+ order processing specialists and 3 Supervisors.
• Managing the day-to-day order process of customer orders to ensure processing efficiencies, accuracy and compliance with ISO standards.
• Close interaction with Sales, Operations, MIS and other key departments to improve on the quality of orders and day-to-day operations.

• Supported team members in critical customer and vendor meeting providing best solutions for customer applications and technical requirements for accurate service order processing.
• Managed revenue, traffic, contract renewal, loss of line, and network cost reports to maximize revenue and minimize network costs.
• Managed reports for add on sales, attrition, base growth, renewals, jeopardy accounts.
• Coordinated and managed introduction of new service offerings, customer appreciation events, policy changes, and marketing promotions to account base.
• Managed sales production results for new sales, retention, and customer satisfaction.

• Specializing in a customer base exclusively involving hotels, a strategic market within PaeTec Communications, Inc.
• Customer base expanded to include large national hotel corporations.
• Managed all requests from corporate hotel management offices.
• Participated in trade shows, meetings, and seminars associated with the hospitality industry and telecommunications technology.

• Responsible for coordination of installation of PaeTec services for major accounts. Support and sell into assigned base of commercial customers to ensure maximum customer satisfaction and revenue growth.
• Coordinate all aspects of system cutovers to PaeTec service; including vendor coordination, on site testing of dialing plans, and customer communication.
• Prepare and present sales proposals to sell additional products and services to assigned base.
• Conduct regularly scheduled service calls and appointments with assigned base – a minimum of one visit per quarter per customer.

Bachelor Of Science, Elementary Education

Diploma