Tyler Gage Email & Phone Number

Lehi, Utah, United States

RainFocus is a leader in event management and marketing analytic technology.As an implementation analyst, successful implementation of the RainFocus platform is my number one priority. As a subject matter expert on all RainFocus software and functionality, I work with our clients and internal teams in order to ensure that our software meets the implementation requirements and works as intended before event launch. I have worked with our quality control team to build and maintain processes around testing consistency for each client and provide industry best practices around design so we can maintain world class service and quality for all our clients. In recent years, we have made a big push to emphasize quality and I played a large role in designing and creating the quality control program used by our internal teams as well as all related documentation and reporting standards.

Midvale, Utah, United States

In this role, I worked in conjunction with our product owners to ensure a successful implementation of our digital products. I supported our enterprise strategic initiatives and partnered with our divisions to execute the work necessary to prepare for change brought about by digital products. This involved high collaboration with our internal teams to create an effective OCM/Change Management plan that dived into training, communications, data readiness, adoption/sustainment and other change activities. I was responsible for leading the charge with this plan and making sure it went off without a hitch.

Lehi, Utah

As a consultant, I was a subject matter expert on Entrata's products and provided a wide variety of post-sales consulting services to ensure client satisfaction and successful implementation of the Entrata Platform. In conjunction with Entrata's internal project management team, I worked directly with our clients' business and technical teams to ensure satisfaction and correct configuration of our software in a timely manner. In addition to my consulting responsibilities, I helped lead and direct internal projects to optimize our products and department practices in order to ensure a world class customer experience for our clients.

Provo, Utah Area

As a senior manager, I wore many hats. Manager, recruiter, mentor, trainer, client liaison, and party planner to name a few. I managed a team of about 20-30 leasing professionals and two team leads. My team was the top performing team for almost half a year and consistently in the top 3 for the majority of my nearly 2 year tenure. My main focus was mentoring and training my team leads to successfully lead their sub-teams of 10-15 agents to meet departmental performance metrics. I tracked and documented all meetings, interactions, and overall performance of my team. I also spent a great deal of time spearheading efforts to retain my agents through direct involvement in the hiring, training, and team integration processes. In addition to my team responsibilities, I participated in regular conference calls with strategic clients where I provided to them a variety of reports and audits in order to ensure satisfaction with our services.

As a QA specialist, I objectively measured the quality of phone calls, emails, chats and all other forms of customer service based communication used within the Leasing Center. I worked in unison with other QA team members, to grade two phone calls, emails, and/or chats for over 200+ employees on a weekly basis. The grading is based on criteria and definitions that we created in collaboration with management to ensure the highest quality service for our clients. I also helped train agents to meet the company standards in both group and one-on-one sessions and ran a rewards program that sent home agents with prizes such as a trip to Disneyland or a brand new PlayStation 4.

Provo, Utah Area

This position was a new role that was created to help managers lead larger teams more efficiently and create a more clear path into management for top performing agents. Since I was a top performing leasing agent, I was chosen to help pilot this new role. In this role, my duties were split between managing my team and taking high quality phone calls. I managed the productivity of my team’s agents by setting achievable goals, auditing phone-call recordings, creating accountability charts, conducting team meetings, mentoring in one-on-one training and rewarding agents with incentives. I also continued to maintain my top performing agent status while balancing my management responsibilities.

Provo, Utah Area

As a leasing specialist, it was my responsibility to create a world class experience for anyone who called in by building rapport with them and handling the call in an unscripted and genuine fashion. My main duties were to gather customer information, assist them in finding a new home, highlight community amenities/features and set up their property tour. I also helped assist current residents with submitting maintenance requests and handled any complaints or concerns they might have been experiencing. I interacted with customers via phone, email and instant-messaging services and was consistently one of the highest performing agents in the department.

Sandy, Utah

I created and implemented a social media campaign for Denda Academy to help promote the school and increase enrollment. I helped manage the Facebook and Instagram accounts for the Academy and created/posted content while tracking online engagements and trends.

Provo, Utah Area

I helped create memorable shopping experiences for customers in an efficient and friendly manner. I assisted in answering phone calls, stocking shelves, unloading and distributing merchandise, store recovery and cleaning.

Paso Robles, California

I was the jack-of-all-trades and assisted in many forms of customer service in all of the store departments. Duties included but were not limited to cleaning, bagging groceries, answering phone calls and processing customer orders.

Bachelor’S Degree, Communication, Public Relations

Activities and Societies: • Member of Golden Key International Honor Society • Member of Alpha Beta Beta Honor Society

Associate'S Degree, Integrated Studies