As the Strategic Innovation Leader for a Fortune 500 account module generating $100M+ in revenue, I spearhead initiatives to drive digital transformation and foster innovation. Leveraging collaborative efforts with local teams and a robust partner ecosystem, my focus is on architecting bespoke solutions to address customer pain points and enhance operational efficiency through cutting-edge technology.With a proven track record in conceptualizing and delivering tailored solutions across diverse market verticals, I employ a consultative and strategic sales approach to navigate intricate and protracted sales cycles.In my capacity as an Account Director, I hold accountability for customer finance, module Profit and Loss (P&L), forecasting, and driving growth through targeted acquisitions, catering to multinational corporations across Latin America and on a global scale.At the core of our company's offerings lie Cloud and IT solutions, Strategic Networking, Digital Media innovations, and Security Services, positioning us as a leader in the ever-evolving digital landscape.Central to my role is the cultivation and stewardship of C-Level executive relationships, ensuring alignment with organizational objectives and driving mutually beneficial outcomes. I report directly to an Executive Director, providing strategic insights and actionable recommendations to inform high-level decision-making processes.Leveraging expertise in areas such as "Strategic Innovation," "Account Management," "Digital Transformation," "Business Development," and "Revenue Growth," I drive impactful outcomes while continuously optimizing operational efficiencies and fostering a culture of innovation and collaboration.

As a Senior Project Manager (PM) and Program Manager for global accounts, I play a pivotal role in providing strategic direction and leadership to PMs overseeing operations in Latin America and Canada. Through mentorship and coaching, I cultivate a high-performance culture and drive continuous improvement within the project management team.My responsibilities extend to coordinating the implementation of IP and MPLS-based VPN services for clients across Canada and Latin America. By orchestrating cross-functional collaboration and aligning resources effectively, I ensure the seamless execution of projects while maintaining the highest standards of quality and customer satisfaction.Central to my role is the coordination of diverse teams involved in service delivery, including internal departments and external vendors, to optimize project outcomes. Overseeing numerous large-scale initiatives, I adeptly manage complex stakeholder landscapes and navigate challenges with agility and foresight.In addition to my project management expertise, I bring extensive experience in stakeholder management, risk mitigation, and strategic planning to the table. By leveraging industry best practices and innovative approaches, I drive operational excellence and deliver tangible value to our clients.My leadership style is characterized by a results-oriented approach, transparent communication, and a relentless focus on driving business outcomes. Through my tenure, I have cultivated a reputation for delivering projects on time, within budget, and exceeding client expectations.In summary, my role as a Senior Project Manager encompasses not only project oversight and delivery but also strategic leadership, stakeholder engagement, and driving business growth in the dynamic landscapes of Canada and Latin America.

As a Senior Operations Manager, I held primary responsibility for network deployment and revenue enhancement initiatives, with a keen focus on budgetary control and ensuring flawless installations.Throughout my tenure, notable achievements included spearheading the implementation of a robust Wi-Fi network, resulting in a remarkable 90% growth trajectory. Additionally, I engineered and executed comprehensive quality control protocols for new installations, resulting in a significant reduction in defects and ensuring optimal performance.An integral aspect of my role involved the preparation and training of the operations team entrusted with deployment tasks. By fostering a culture of excellence and proficiency, I ensured that our team was equipped to execute tasks with precision and efficiency.Furthermore, I played a pivotal role in the homologation of emerging technologies, ensuring that our offerings remained cutting-edge and aligned with industry standards. Additionally, I directly contributed to the structuring of the company's ERP system, streamlining operations and enhancing overall efficiency.Throughout these endeavors, my unwavering commitment to budgetary considerations per installation remained steadfast, ensuring that financial objectives were consistently met and exceeded.

During my time with the company, I had the chance to build the initial network from the beginning and develop the IT area as a business unit reporting directly to the Executive Director. Under my responsibilities, I managed to reduce by 90% the toll free service cost using a collaborative tool, built and organized the IT internal towers divided in Customer Support, Development and Network Management, developed a Wireless 2G Java application to be used on the street level for data collection, built the IT standards (pre-ITIL/COBIT) to implement changes and execute with excellence, supported business initiatives to build integrate tools with the company's ERPs and implemented the VoIP service interconnecting the main plants.International Experience: Jan 1999, Belgium, 40 days / Company : EAS Prodata.- Project planning and discussion in preparation for the electronic payment system implementation using Smart contact less cards. During this planning session we had the chance to perform extensive testes/homologation of the “validadores” and tests/homologation of the radio communication system.