Tiffany Garraway Email & Phone Number

Brampton, On, Ca

Brampton, Ontario, Canada

• Work with Account Executives and Client Services providing key support with commercial print, planning out new projects or orders for customers assigned• Negotiate on new business with the client directly• Lead client activities related to the management of print. Handle client inquiries and execute on; kitting /fulfillment projects, print, production, estimating, inventory, client deliverables and general inquiries,project budgets, leads in identifying issues and creates solutions• Translate client business requirements into technical specifications and lead those conversations with internal departments/Tier 2 vendors in the promotion of client solutions• Advise and recommend the best manufacturing process regarding size, quantity, paper, finishing, or delivery method. Analyze and make proactive recommendations to benefit client needs • Prepare Quotes• Entering Sales, Production and Purchase Orders• Reconciling and closing orders• Working with various vendor partners and negotiating effectively for procured items• Collaborating with the various production teams and Tier 2 vendors• Review all proofs and samples• Implement and monitor quality control measures at all stages• Understand Customer Contract Terms, Conditions, SOW's and SLA's and ensures they are met, and assistAccount Executives to develop these as required• Managing pricing in an ERP system, including item level pricing, TA’s, batch, and contract/frozen pricing• Understanding and updating calculations • Independently run reports and analyze inventory to make recommendations for replenishments• File Maintenance (moving digital files to archive locations, keeping, deleting customer records inaccordance with contract stipulations, purging digital and hard copy files to keep records current)• Enter resolution requests (Cases / RSRs) for QC issues, or invoicing inaccuracies• Run IMR and Back Order reports and action accordingly• Review order trends and forecast yearly item usage

Vaughan, Ontario, Canada

Vaughan, Ontario, Canada

-Assist customers in a positive and professional manner by providing information on order status, pricing, customer inventory levels and delivery-Work to solve customer concerns and issues in a satisfactory and professional manner-Interact and work collaboratively with employees in sales, purchasing, accounting, prepress and shipping to ensure customer satisfaction-Constantly seek to improve product and customer knowledge to be able to make recommendations to meet and satisfy customer needs-Review, assess and process customer orders for production (PO, art files/1-up, lay sheet approval, spec verification, navigation of ftp sites, etc.)-Ensure orders are processed both accurately and in a timely manner, based on priority-Engage and follow up on production of orders from start to finish (open order status to order completion/invoiced status)-Monitor customer inventory levels-Invoice orders and coordinate delivery with the shipping department-Liaison between the customer and sales representatives-Assess/manage project risks and opportunities-Participate in the analysis of customer needs, in ways such as offering extended product knowledge, relaying realistic timelines, advising of stock shortages/supply chain issues, navigating issues, etc.-Execute a strong solutions-based mentality to ensure progress in the department-Coordinate press approvals-Review and participate in Quality Complaints and Investigations-Continuously Improve Production Systems-Navigate GP and Excel with a high degree of proficiency-Manage production orders (Knives, Dies, Window Dies, Gummer, Maintenance Equipment, etc.)-Complete Production Reports-Ensure production schedule is updated accordingly-Work closely with GM, Sales Reps and Production Manager to ensure optimal flow and efficiency-Maintenance and organization of filing systems (Active Proof Folders, Obsolete Proof Folders, Plate Bags, Invoices, etc.)-Complete monthly inventory updates-Provide training-Complete RFQ’s

Mississauga, Ontario, Canada

-Receive, assess and process customer orders for production (ie. quotations, order confirmations, change orders, multiple releases based on client requests, purchase orders and inventory)-Engage with clients in a professional and courteous manner-Open and verify production and QC dockets-Audit QC dockets in accordance with GMP practices-Manage the Superseded and Destruction processes for Artwork/Plate Bags-Prepare various internal and external reports (ie. open orders, items waiting for a purchase order, vendor performance, tandem and family reports) through the use of internal systems and the Microsoft Office 365 platform-Invoice review and verification-Manage the preparation (inclusive of manually folding artwork based on specification and fold configuration), processing, shipment and/or technical scans of artwork packages for approvals-Review artwork to ensure specifications are met (ie. fold configuration and dimensions, flat dimension, panels, text and trim, perforation, barcode type and placement, PMS colours/ink type, codes, etc.)-Generate costs and update grid pricing-Identify and locate corresponding docket(s) for PO’s and artwork packages-Review both internal and external specifications-Logistics coordination and support-Maintenance and organization of filing systems-Successful management of multiple tasks based on priority and urgency to ensure deadlines are met

Mississauga, Ontario

-Answer and direct incoming calls.-Respond to inquiries promptly and accurately while ensuring a high level of professionalism (internal employees and external clients and vendors).-Greet external visitors and clients in a professional manner and ensure their intended contact is notified of their arrival. Ensure they are in full compliance with building protocols and procedures. -Provide administrative support including, but not limited to, filing, word processing, photocopying, faxing, postage, scheduling, etc.-Support the Warehouse Department by preparing and arranging all courier parcels and documentation and by handling and distributing all incoming and outgoing correspondence.-Organise, process (waybill/invoice creation), coordinate, distribute, and receive international and domestic packages for a variety of couriers.-Ensure FDA guidelines are met prior to sending out packages.-Track packages and follow up with the courier, when needed.-Coordinate with Air Cargo Agents to ensure successful shipment and delivery of items.-Support the Environment, Health and Safety Department by ensuring compliance procedures are enforced and followed.-Request, organise, and submit for approval all required documentation for contractors, as per company SOP's, in collaboration with EHS and the Calibration Department. -Ensure all information relating to reception duties are updated and organised.-Create training resources, ensuring it is updated as roles and systems change.-Provide training with regards to receptionist duties.-Maintain on-site inventory levels.-Complete graphic design projects, with the use of the Adobe Creative Suite platform. -Utilize Microsoft Office 365 skills for various tasks, such as inventory lists and requests, template development, form creation, presentation development, meeting room bookings, etc.-Convert paper formatted documents to PDF for e-filing, which ensures easy accessibility for specific departments.

Diploma, Fashion Arts And Business, Honours

Certificate, Make-Up Artist/Specialist

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