Taylor Geist, Rte, Sa Email & Phone Number

Omaha, Ne, Us

Omaha, Ne

Greater Omaha Area

Overland Park, Kansas

• Interacted with clients in all aspects of customer service.• Maintained customer records by updating account information.• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.• Maintained financial accounts by processing customer adjustments.• Carried out regular risk assessments and ensure that procedures are in place and followed to minimize risk.• Recommended potential products or services to management by collecting customer information and analyzing customer needs.• Attracted potential customers by answering product and service questions; suggest information about other products and services.• Prepared product or service reports by collecting and analyzing customer information.• Contributed to team effort by accomplishing related results as needed.• Trained and supported new team members on RTS systems and procedures.

• Gathers relevant data and analyzes the business needs of clients and stakeholders using quantitative and qualitative information to help identify business problems and propose solutions. • Use business tools (i.e Microsoft Office solutions) to extrapolate data in which to analyze and make recommendations for process improvement.• Forms relationships with key partners through guidance from team lead/manager.• Presents data to team lead/manager within set parameters.• Builds visual representations of company regions and territories for key partners and regional leads.• Prepares presentations for Vice Presidents of global regions and local regions. • Forecasts data and trends for global regions and a local region within the company.

• Worked to produce an online Cerner Database to address employee questions and create company-wide continuity of facts. • Edited and uploaded source documents into the online Cerner Database.• Worked with, and trained to use, Visual Basic for Applications (VBA) programming software. • Completed a six week training focused on problem solving methodology, as well as practical functions of Excel, Access, and PowerPoint.

Bachelor Of Science (B.S.), Economics And Finance

Activities and Societies: • L&M Pankonin Fund Recipient • R Chalmers Graham Scholarship Recipient • R Parker & MS Eastwood Scholarship.

Economics

Activities and Societies: • L&M Pankonin Fund Recipient • R Chalmers Graham Scholarship Recipient • R Parker & MS Eastwood Scholarship.