I have approximately 2 years of experience in the cancer treatment equipment industry with skilled field installation project skills, equipment-related troubleshooting and customer care. I wear many hats, including setting priorities and finding creative solutions to stay on schedule.- Ability to use drawings, hardware installation, software installation, and network communication network construction.- I have MS office qualifications and have the ability to use documents and present PT presentations.- Schedule coordination with customers, part management-_Ability to write documents, read and write English, and cooperate with team membersI am a person with a positive mindset, and I will do everything I do with a positive mindset to achieve higher efficiency. I am ready to embark on a new career path that offers new challenges in an innovative healthcare company to leverage my skills.I had a variety of experiences while installing equipment. Ability to manage detailed and accurate schedules, create documents, check related parts, check drawings, and explain installation to customers before starting installation.Ability to manage risks that arise from encountering problems during work and to provide solutions in case they reoccur in the future. With these capabilities, the establishment of the National Cancer Center, Good Gangan Hospital, and Korea University Anam Hospital proceeded normally. The operating rate of those hospitals is maintained at over 98%, and customer satisfaction is also maintained at the highest level through consistent management even after equipment installation.
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Field Services EngineerAccuray Feb 2022 - Present대한민국 서울의료기기 장비 설치 및 유지보수, 고객 관리횟수: 3회 (고려안암병원, 국립암센터, 좋은강안병원)작업내용: 해외 엔지니어들과 함께 장비 설치, 기술 지원, 고객 관리1)Hardware, Software 설치, Align, Calibration 진행A. 하드웨어 설치 후 Align, 기준 값 측정 진행B. 하드웨어 성능에 맞게 제시된 표준 값에 맞추도록 calibration 진행.C. 소프트웨어 버전 업데이트 확인.2.네트워크 서비스 및 Firewall 구축A. IP 포트 활성화 및 경로 설정, 규칙 확인 및 네트워크 보안 확인.3. 장비 설치를 진행하며 Trouble shooting 진행.A. 장비 설치 중 문제가 생겼을 경우 메뉴얼, 경험을 통해 trouble shooting 진행.- 서버 설치, 도면을 활용하여 cable, 하드웨어. 조정.4. 본사, 지사와의 소통 능력.A. 미국 본사 직원들, APAC 직원들과 장비에 사용되는 파트 관련 및 진행 상황들에 대한 미팅 진행 (English communication skill)5. 고객 관리A. 장비 설치 후 정기적인 방문 및 연락을 통해 고객 만족도 향상.B. 분기 별로 실행되는 고객 만족도 평가에서 90점 이상 만족도 유지.C. 장비 가동률 98% 이상 유지.Medical device equipment installation and maintenance, customer managementProject: InstallationDuration: 6 weeksNumber of times: 3 times (Korea Anam Hospital, National Cancer Center, Good Gangan Hospital)Work details: Equipment installation, technical support, customer management with overseas engineers1) Hardware and software installation, alignment, calibration progressA. After hardware installation, Align and measure standard valuesB. Proceed with calibration to match the standard values presented according to hardware performance.C. Check for software version updates.2. Network service and firewall constructionA. Enable IP port and set route, check rules and check network security.3. Troubleshooting while installing equipment.A. If a problem occurs during equipment installation, troubleshooting is carried out through manuals and experience.- Server installation, cables, hardware using drawings. adjustment.4. Ability to communicate with headquarters and branches.A. Meeting with US headquarters employees and APAC employees about parts used in equipment and progress (English communication skill)5. Customer careA. Maintain satisfaction score of 90 or higher in quarterly customer satisfaction evaluation.B. Maintain equipment operation rate above 98%.
Frequently Asked Questions about 김태겸
What company does 김태겸 work for?
김태겸 works for Accuray
What is 김태겸's role at the current company?
김태겸's current role is Accuray 엔지니어.
What schools did 김태겸 attend?
김태겸 attended 건국대학교.
Who are 김태겸's colleagues?
김태겸's colleagues are Miguel Gutierrez, Kyan Than, Monica Gupta, Prabhu P, T. Eichman, Roz Maestri, Jason Lentz.
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