Torsten Glahome Email & Phone Number

Manchester, GB

Greater Manchester, England, United Kingdom

Manchester Area, United Kingdom

• Producing and distributing service usage reports to key stakeholders adhering to strict SLAs and KPIs.
• Delivering ad-hoc data analysis to external stakeholders and various internal functions.
• Lead the creation of a comprehensive suite of MI training materials covering all aspects of the job role.
• Planning and performing continuous improvement, streamlining processes, and implementing new reporting metrics to suit clients' bespoke needs.

Chester, England, United Kingdom

• Accurately keying redress payments to be made to customers whose complaints have been upheld, ensuring all payments are correctly logged on internal databases.
• Through close attention to detail, ensuring all relevant customer details are correct before payment is made to avoid payment delays or regulatory breaches.
• Communicating with other departments to ensure any issues or discovered irregularities are quickly and efficiently resolved.

Chester, England, United Kingdom

• Collating historical customer financial data from a wide variety of sources to accurately calculate PPI premiums charged.
• Combining gathered data and using complex excel functions and formulas to ensure correct redress figures are calculated in instances where customers are due financial reparation.
• Effective and efficient management of own workload to ensure challenging targets are met and exceeded.

Chester

• Using a wide range of sources and evidence to inform fair decisions on a case-by-case basis if PPI was mis-sold.
• Performing outbound calls to customers with the aim to gather further information and customer testimonies while assisting any customer queries.
• Maintaining up-to-date knowledge of all company and regulatory procedures through regular training and personal reviews.