Tyler Glanda Email & Phone Number

Burlington, Vermont Area

Direct Response Marketing Sales and ServiceResponsible for extended training and development of service agents in a call center environment. In a high volume, fast paced sales driven call center it was my challenge to extract the qualities of each agent and show how by changing their approach to the sales process that they could become more successful. I was an Intermediary between the agents and senior management making sure we hit KPIs, managing schedules, and maintaining a positive working environment. Utilized OrderLogix software for batch order processing, sourcing calls, and compiling data for clients on a daily basis. Due to my extensive handling of reports I was able to pinpoint areas of opportunity within my sales team and develop training sessions that included weekly follow up to measure progress and determine continued employment. Developed and modified existing scripting for campaigns to create a Trust-Based sales approach reliant on uncovering emotional needs of customer to build a stronger bond between the customer and company creating a long lasting customer base.

Plattsburgh, Ny

Referral based sales for Cutco Cutlery.Responsible for establishing contact and maintaining appointments, performing a sales presentation, and conduct follow-up to ensure customer satisfaction.