Quality Assurance Manager
Managed a 10 person team engaged in QA’ing data loads, websites, notice documentation, mailings (internal and vendor), ad hoc and recurrent reports and claims payment distributions related to complex class action settlements. Responsibilities include developing QA methodologies and approaches, monitoring team and individual workload, coordinating project tasks, mentoring team members, developing training programs and tracking progress, hiring and onboarding new team members, providing periodic… Show more Managed a 10 person team engaged in QA’ing data loads, websites, notice documentation, mailings (internal and vendor), ad hoc and recurrent reports and claims payment distributions related to complex class action settlements. Responsibilities include developing QA methodologies and approaches, monitoring team and individual workload, coordinating project tasks, mentoring team members, developing training programs and tracking progress, hiring and onboarding new team members, providing periodic informal and formal performance evaluations, recommending merit increases and promotions, implementing enhanced QA tools, performing QA as needed and analyzing system processes and implementing process enhancements. Show less