• Develop, implement and monitor achievement of an effective business plan and budget for the ICT • Manage, coordinate and oversee daily support & operational activities to ensure efficiency and effectiveness of ICT• Review and provide input into the ICT’s architecture plan, to ensure alignment with business needs and changes• Manage acquisition, provision, extraction and retirement of ICT infrastructure• Ensuring that a stable IT infrastructure environment is maintained• Managing incidents and that they are logged and resolved through the helpdesk• Support problem and incident management processes• Manage and plan data centre and related applications• Manage and plan for business continuity• Ensure compliance with set ICT service standards and service level agreements• Collaborate with relevant stakeholders to identify and manage risks by developing appropriate mitigation strategies• Coordinate completion of operational risk assessments within ICT• Develop ICT strategy and operational plan• Provide input into development and optimisation of business processes• Keep abreast of changes to legislation, practice standards and norms• Prepare monthly and quarterly reports• Manage ICT projects• Develop annual budget for ICT• Manage and control the budget by monitoring and reporting on expenditure• Provide input into procurement plan and monitor adherence thereof• Develop staff performance agreements and conduct performance reviews• Identify training needs and develop personal development plans for subordinates• Manage recruitment of new employees within the ICT department• Provide guidance, coaching, mentoring and advice to subordinates• Address discipline and workplace conflict through prescribed processes• Conduct regular meetings and communications with relevant stakeholders• Present ICT activities, projects and strategy to internal and external stakeholders

Manage assigned projects and program components to deliver services in accordance with established objectives• Ensuring that a stable IT infrastructure environment is maintained• Conduct regular meetings and communications with all relevant stakeholders Managing and ensuring optimal helpdesk service delivery and improvement• Managing incidents and that they are logged and resolved through the helpdesk• Support problem and incident management processes• Manage and plan data centre and related applications• Manage and plan for business continuity• Manage major Technology related projects• Ensure the delivery of all Technology services within the SIU• Manage ICT assets and infrastructure• Provide regular management reports to Exco, ICT Committee and Audit Committee• Manage ICT support team and provide team members with clear performance standards• Ensure compliance with set ICT service standards and service level agreements

Producing annual IT Operations plan and ensuring it addresses the business’s functional needs over the next financial year• Ensuring that a stable IT infrastructure environment is maintained• Ensuring that operations plan addresses the resource requirements within IT Operations• Managing and ensuring optimal helpdesk service delivery and improvement• Managing incidents and that they are logged and resolved through the helpdesk• Support problem and incident management processes• Manage and plan data centre and related applications• Manage and plan for business continuity• Maintain third-party, internal customer and service level agreements• Ensure that all service level agreements are adhered to• Assess security, governance and policies against prescribed frameworks• Manage ICT assets and infrastructure• Provide regular management reports• Manage ICT support team and provide team members with clear performance standards

Planning, installation and maintenance of network and network resources.• Installation of new software and hardware on servers and workstations.• Maintenance and upgrading of software and hardware on servers and workstations.• Planning and implementing backup procedures using Tivoli and SEP Sesam tools.• Installing, setting up and maintenance of network printers.• In-house web applications development.• Planning, implementing, installing and maintaining anti-virus software.• Remote assistance to 4 other regional offices.• Working on and maintaining virtual systems using VMWare Esxi and vSphere.• Working on Dell blades and SAN storage to install and run virtual machines and critical systems.• Monitoring of network, servers and back-end applications for analysis, prioritisation, upgrades, auditing and trend analysis.• Working with programming languages like HTML, CSS, JavaScript and PHP.• Working with software and tools like MySQL, Microsoft Office 2007 and 2010, Microsoft Windows XP, Windows 7, Windows 8.1, Windows 10, Windows Server 2003, 2008 and 2012, Suse Linux Enterprise Server and Desktop, OpenSuse, RedHat Linux.• Using software tools such as Nagios, Novell SLM, Backtrack, VirtualBox, Novell Vibe, Zenworks.

Desktop support on workstations.• Working with Fedora Linux and SuSe Linux Enterprise Desktop.• Working with Microsoft Windows XP.• Working with OpenOffice and Microsoft Office 2003.• Setup and troubleshooting network printers and network file shares.• ICT Forensics using tools like FTK and Encase.• Working on Analyst Notebook systems.• Ordering and purchasing of new hardware for repairs and replacements on old hardware.• In-house Web applications design using HTML, PHP and MySQL