Naveen T G Email & Phone Number

India

•Managing windows server platform incidents/change/problem record and provide resolution accordingly•Actively participated in quarterly Disaster Recovery activity for windows based applications•Created automated scripts using various programing language (VBS/PowerShell/Python) for reducing manual efforts, such as Pre/Post system configurations whilst migrating physical to virtual•Created custom scripts / custom SQL query to create reports for windows compliance checks using SCCM environment•Planning and Implementing changes such as Vulnerability remediation, Compliance remediation, Windows Patch Deployment, Storage/Memory upgrade•Investigating problem record for Application Slowness, Unable to Deploy Critical hotfix, Vulnerability fix resolving RDP connection issues and SMB packet signing•Deploying and Publishing new applications on Citrix XenApp environment based on business requirement•Remediating Vulnerability and Compliance issues across all windows platform which includes Production and Non-Productions systems•Planned with various stakeholders across geography about Storage Migration and migrated over 4 Peta Byte(PB) of windows and virtual ESX servers data from EMC storage to IBM SVC flash disks in Production Environment•Installing, configuring and managing Software Defined Storage and Software Defined Datacenter on Windows Server 2016•Preparing periodic management reports for Vulnerability management and Compliance for windows platform

India

•Collaborated closely with SQL, Oracle & Sybase database teams to keep agents healthy all time•Configuring monitoring tool for continues monitoring of the database activities across organization and raise alerts for suspicious activities on the database•Configuring SCOM monitoring tool on all windows servers across the organization and troubleshooting the alerts issue•Lifecycle management of database activity monitoring tool. As part of lifecycle management I have performed a major role in upgrading database agents and appliance with latest operating system. Also successfully leveraged the new features and configured High Availability cluster•Created automated shell script for data backup and purge activity on Database activity Monitoring appliance•Part of SAN Transformation which helped to decommission "End Of Life" hardware, involved in windows & virtual ESX servers migration from EMC to IBM SVC flash disks•Implementing, configuring and Managing database activity monitoring appliance for Database compliance checks•Implementing Counter-Breach appliance which uses Artificial Intelligence algorithm to detect real time security alerts on database•Migrating Physical appliance to Virtual appliance to reduce datacenter footprint and increase resolution turn-around time

Bengaluru Area, India

•Provisioning Carbe, Visual, Secure Token, File Share access to end users well ahead of SLA•Creating self-service process and leverage ticketing tool to create requests for end users•Managing escalations on work requests for various types such as Share folder access, Software deployment, Internet Access, External Email access, etc..•Collaborated with software deployment team and vendor teams for license issues and resolution•Provisioning and configuring B2B virtual desktops for business users and developers•Creating and configuring Virtual Machine/shell on VMWare environment and build OS•Troubleshooting virtual desktop issues which includes Citrix XenDesktop troubleshooting•Creating SharePoint forms on MAX for work requests to facilitate faster and better user experience•Created Self-Service Password reset tool using Epsilon appliance(OpenSource using Python) to reduce calls to service desk there by increasing the turn-around time for users•Created Share folder and software automation tool used to provision share folder access and deploy software’s onto user systems based on the system using Epsilon tool(OpenSource using Python)•Creating PowerShell scripts to provision access to share folder, active directory security group members & internet access•Creating process documents, workflow and reports to management on self-service and automation progress

India

•Monitoring call logging & response using ITIL Service Management ticketing tool - Service Desk Management•Creating new user, computer accounts and for the day-to-day maintenance of Active Directory Objects. This includes troubleshooting of user accounts and profile related problems•System Configuration including Backup & Recovery Management•Providing Technical Support for end users•Managing user escalation till closer of ticket according to priority•Managing & troubleshooting OS Issues, Managing the Client update using SCCM Server•Managing end to end support of CISCO VoIP phone L1 Issues & troubleshooting the VoIP phone Issues•Worked closely with exchange, network & desktop support teams for fixing end user issues