Naveen T G Email & Phone Number

India

• Managing windows server platform incidents/change/problem record and provide resolution accordingly
• Actively participated in quarterly Disaster Recovery activity for windows based applications
• Created automated scripts using various programing language (VBS/PowerShell/Python) for reducing manual efforts, such as Pre/Post system configurations whilst migrating physical to virtual
• Created custom scripts / custom SQL query to create reports for windows compliance checks using SCCM environment
• Planning and Implementing changes such as Vulnerability remediation, Compliance remediation, Windows Patch Deployment, Storage/Memory upgrade
• Investigating problem record for Application Slowness, Unable to Deploy Critical hotfix, Vulnerability fix resolving RDP connection issues and SMB packet signing

India

• Collaborated closely with SQL, Oracle & Sybase database teams to keep agents healthy all time
• Configuring monitoring tool for continues monitoring of the database activities across organization and raise alerts for suspicious activities on the database
• Configuring SCOM monitoring tool on all windows servers across the organization and troubleshooting the alerts issue
• Lifecycle management of database activity monitoring tool. As part of lifecycle management I have performed a major role in upgrading database agents and appliance with latest operating system. Also successfully.
• Created automated shell script for data backup and purge activity on Database activity Monitoring appliance
• Part of SAN Transformation which helped to decommission "End Of Life" hardware, involved in windows & virtual ESX servers migration from EMC to IBM SVC flash disks

Bengaluru Area, India

• Provisioning Carbe, Visual, Secure Token, File Share access to end users well ahead of SLA
• Creating self-service process and leverage ticketing tool to create requests for end users
• Managing escalations on work requests for various types such as Share folder access, Software deployment, Internet Access, External Email access, etc..
• Collaborated with software deployment team and vendor teams for license issues and resolution
• Provisioning and configuring B2B virtual desktops for business users and developers
• Creating and configuring Virtual Machine/shell on VMWare environment and build OS

India

• Monitoring call logging & response using ITIL Service Management ticketing tool - Service Desk Management
• Creating new user, computer accounts and for the day-to-day maintenance of Active Directory Objects. This includes troubleshooting of user accounts and profile related problems
• System Configuration including Backup & Recovery Management
• Providing Technical Support for end users
• Managing user escalation till closer of ticket according to priority
• Managing & troubleshooting OS Issues, Managing the Client update using SCCM Server