Tony Gorse Email & Phone Number

Atlanta, Georgia

Part-time retail sales of firearms and hunting/fishing gear. *Analyze customer needs and recommended appropriate merchandise to satisfy those needs. *Passed criminal background check required by United States Bureau of Alcohol, Tobacco and Firearms (ATF) to sell firearms to public.*Assess consumers' general eligibility to purchase firearms in compliance with ATF, FBI and State of Georgia regulations and DICK'S corporate policies.*Attest to personal validation of general information provided by consumers on ATF Form 4473 via consumer's government issued identification.*Execute background checks of candidate purchasers through FBI's "instant background check" system. *Empowered by ATF, FBI and DICK'S to over-ride FBI purchase approval and deny sale of firearm when justified by consumer behavior during firearm purchase process.*Responsible for security of firearms inventory during assigned work shifts, including inventory counts on assigned "opening" and "closing' shifts.

Atlanta, Ga

Directed all facets of customer/consumer/warranty service and "post-sale" product/sales support. Reduced costs while insuring that Customer Service was a positive influence on B2B customers and consumers continuing to purchase Company's products.Directed Company's Consumer Support organization in management of an out-sourced call center with 40 managers and staff.Oversaw two, high volume, out-sourced repair centers (30K repairs/month) with 120 technical managers and staff.Prepared and managed, to below target, $16 million yearly warranty budgets.

Research Triangle Park, Nc

Led 8 person field team in supporting company’s products, sales organization and customers to achieve sales targets at cellular operators and distributors in North America. Responsibilities included: problem validation and resolution; customer/consumer escalation resolution; investigation/remediation of warranty fraud; direction of cross-functional problem resolution team; process generation and warranty policy enforcement.

Master Of Science (Ms) Management, Public Administration

Bachelor Of Arts (B.A.), Political Science