Tim Graber Email & Phone Number

Seattle, Wa, Us

Managing sales and delivery for our Seattle Tech & Media account portfolio

Hamilton, Bermuda, Bm

Afiniti uses artificial intelligence to enable the real-time pairing of customers with contact center agents by applying machine learning to discover and predict patterns of behavior for measurable increases in revenue.Leading our AI technology pre-sales, integration, and deployment teams for the Fortune 100 client base across all verticals including Telecom, Cable and Healthcare. Reporting to the CTO.• Led the implementation team (PMs, algorithm engineers, data scientists) from pre-sales through post-sales support at the largest Healthcare provider in the US; on pace to achieve over $50M in annualized returns. • Owner of the technical and operational senior client relationships.• Driving pre-sales activities and client engagements for North American prospects in various stages of the sales pipeline.• Developed go-to-market strategies and design patterns for new products beyond our core offerings based on client needs.• Worked with our AI / Data Science teams to market our software and techniques (linear programming, off-diagonal modeling, Monte Carlo methods) into clear language our clients can understand.

Seattle, Wa, Us

Marchex is a mobile advertising analytics company that connects online behavior to offline activities.Led the Product & Engineering teams for our Call Analytics product which provided our clients performance measurement on digital media spend. Created and led the Sales Engineering and Onboarding teams. • Generated revenue and customer adoption growth rates of 30%+ for three consecutive years by focusing on customer engagement, call intelligence features, and platform scalability, security, and availability.• Successfully scaled the platform to handle over 1M calls/day for over 2,000 Portal and REST API clients by migrating to AWS cloud infrastructure and adoption of modern technologies (AngularJS, Node.js, Bootstrap, FreeSWITCH, Redis, Postgres, GitHub, Docker). Deployed new Agile and DevOps processes.• Handled market research, competitive attack plans, and presentations at industry events. Collaborated with partners like Google, Twitter, and Kenshoo to integrate our technology into their platforms.• Developed and patented Marchex Conversational Analytics to automatically transcribe and derive caller sentiment in real-time.

Cambridge, Ma, Us

Pegasystems Inc. is a leader in software that streamlines business and enhances customer engagement across multiple channels using market-leading CRM, BPM, artificial intelligence, and case management automation.Directed development teams and owned product vision, designs, product marketing, market research, partner alliances, backlog prioritization, user story development, and release schedules for our Enterprise products.

Seattle, Wa, Us

Directed the product group responsible for the delivery of the worldwide contact center applications and telephony platforms which included over 10,000 agents in 32 locations worldwide. Led all Product Management, Engineering, and TechOps functions as well as vendor management and a budget of $20M.

Seattle, Wa, Us

Led product and program management, design, and testing over the implementation of Contact Center and Salesforce Automation systems for the enterprise.

Dublin 2, Ie

Led multiple efforts from business process re-engineering to systems implementations.